ServiceNow Administrator

Company Overview

FUJIFILM Electronic Materials, U.S.A. fuels innovation in the semiconductor industry—where chemistry meets technology. Our advanced materials and formulations enable manufacturers to build the microchips that power Artificial Intelligence, computers, electric vehicles, smartphones, and more.

We’re a global business‑to‑business supplier of chemical formulations and advanced materials used for manufacturing and packaging semiconductors. Our chemical formulations allow top manufacturers to produce microchips that both power and connect our digital world. Think you’ve got what it takes to build a more connected world? Then connect with us today and challenge the boundaries of what’s possible—for the world and your future.

We have six U.S. manufacturing and Research & Development facilities located in Mesa, Arizona;
Castroville, California;
Hollister, California;
Carrollton, Texas; and North Kingstown, Rhode Island—each offering unique local experiences, from vibrant cultural scenes to historic charm.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of "giving our world more smiles." Visit:

FUJIFILM Electronic Materials, U.S.A., Inc., is a global leader in chemical solutions which enable the semiconductor industry and the digital universe.

The Service Now Administrator, under general supervision of the IT Global Desktop, Apps & Telecom Manager, conducts business process analysis, systems modeling, application systems requirements, design, configuration, testing, implementation, and support of medium to high complexity, medium to high risk, Commercial Off-The-Shelf (COTS) application systems and Software‑As‑a‑Service (SaaS) solutions.

They will ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving Level I end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in‑person, hands‑on help at the desktop level.

• Developing Service Now software solutions using JavaScript, Web Services, HTML and CSS
• Work with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
• Managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, in Service Now
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
• Creates and maintains process and knowledge documentation for team and users
• Utilize Service Now Import Templates for the loading of data
• Data entry from source documents into Service Now database
• Data extract from Service Now into Import Template format or other formats for reporting
• Field incoming help requests from end users via both telephone and e‑mail in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
• Build rapport and elicit problem details from help desk customers.
• Record, track, and document the help desk request problem‑solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
• Apply diagnostic utilities to aid in troubleshooting.
• Identify and learn appropriate software and hardware used and supported by the organization.
• Test fixes to ensure problem has been adequately resolved.
• Perform post‑resolution follow‑ups to help requests.
• Develop help sheets and frequently asked questions lists for end users.

• High school diploma or GED required
• Requires a basic knowledge of supported server, application, network, security systems, virus protection, and hardware configurations.
• Requires minimum of 6‑8 years’ experience in a technical role supporting desktop and/or application…