IT Systems and Applications Specialist; Tier 2

Embark on an extraordinary journey with us at Innovative Skincare, home of the renowned iS CLINICAL cosmeceutical brand. We are not just about creating groundbreaking skincare products; we are about creating chemistry that extends beyond the lab – a dynamic synergy between our products and our people.

At Innovative Skincare, we believe in a unique formula: the perfect blend of professional expertise and cultural harmony. This philosophy fuels our brand’s continuous growth and empowers each member of our team. We are more than a company; we are a community bound by passion, dedication, and a deep love for what we do, crafting an atmosphere that is as vibrant and energizing as our products.

Discover a world where skincare innovation meets scientific excellence at Innovative Skincare, a globally acclaimed leader in high-performance cosmeceuticals. Our journey is rooted in the relentless pursuit of creating skincare products that are not only effective but transformative. At the heart of our brand is the iS CLINICAL line, renowned for its fusion of nature’s finest ingredients with cutting-edge science. We are driven by a deep understanding of skin biology and a passion for unlocking the secrets of skin health and rejuvenation.

Our ethos is built on the pillars of innovation, integrity, and excellence. Our team members at Innovative Skincare are part of a company that is shaping the future of skincare, where your work contributes to the well‑being and confidence of people globally. Join us and be a part of this exciting alchemy where your talent meets our vision, creating a world of pure chemistry!

The Tier 2 Tech & Business Applications Support Specialist is an onsite role supporting both end-user technical issues and the day-to-day operations at our Mesa, AZ facility. The role will be responsible for managing critical business platforms, including ERP, WMS, Shopify, and project management tools such as Smartsheet.

Reporting to the Director of IT, this role combines Tier 2 technical support, business application administration, and network infrastructure support. The position is responsible for troubleshooting end‑user issues, maintaining enterprise applications, supporting wired and wireless network infrastructure, and ensuring reliable operation of business‑critical systems across the organization.

Role is expected to start September 2026.

Technical Support (Tier 2 Focus)

• Provide Tier 2 onsite and remote support for hardware, software, printers, EDR, mobile devices, and system access issues in Windows and Mac environments.
• Troubleshoot and resolve escalated helpdesk issues while ensuring timely communication and follow through with end users.
• Support onboarding, offboarding, device provisioning, and user access management aligned with IT security standards.
• Document incidents, resolutions, recurring issues, and SOP updates within the ticketing and knowledge management systems.
• Coordinate with external vendors and internal IT teams for issue escalation and resolution.
• Assist with endpoint management, patching validation, and operational support initiatives.

Network & Infrastructure Support

• Provide Tier 2 support for the organization’s network infrastructure, including switches, wireless access points, firewalls, VPN connectivity, and internet services.
• Monitor network performance, identify connectivity issues, and troubleshoot LAN, WAN, Wi‑Fi, DNS, DHCP, TCP/IP, and VLAN‑related problems.
• Assist with the installation, configuration, and maintenance of network hardware including switches, routers, firewalls, wireless access points, and structured cabling.
• Support network security initiatives by maintaining firewall rules, VPN user access, wireless security, and endpoint connectivity in accordance with company policies.
• Coordinate with internet service providers and third‑party vendors to resolve network outages and infrastructure‑related issues.
• Assist with network documentation, IP address management, network diagrams, asset inventories, and disaster recovery procedures.
• Support conference room technology, VoIP phone systems, printers, security cameras, badge access…