Desktop Support Specialist 3

Desktop Support Level 3 Professional

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream:
To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started:
Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions.

We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

As a Desktop Support Level 3 professional, you'll be joining a collaborative team of technology experts dedicated to delivering exceptional IT support and service across the organization. Our team is the backbone of the end-user experience, ensuring employees have the tools, technology, and support they need to succeed every day.

What Makes Our Team Different?

Technical Excellence

Our team handles everything from advanced troubleshooting and system administration to endpoint management, infrastructure support, and technology deployments. We thrive on solving complex technical challenges and continuously expanding our expertise.

Collaborative Culture

We believe the best solutions come from working together. Level 3 engineers partner closely with Service Desk, Desktop Support, Infrastructure, Security, and Application teams to resolve issues and improve services across the enterprise.

Continuous Improvement

We're passionate about finding better ways to support our users. Team members are encouraged to identify process improvements, automate repetitive tasks, contribute to knowledge management, and help shape the future of our support environment.

Customer-Focused Mindset

While we enjoy solving technical problems, our ultimate goal is helping people. We take pride in delivering professional, timely, and effective support that enables employees to stay productive and connected.

Where you come in:

· You will report to the Regional Distribution Center or RDC.

· The position is Monday-Friday 8am to 5pm.

· There is on-call for our Dobson manufacturing site. The on-call is a 2 week rotation with the team.

· Training will be at our Dobson location for 2 weeks before moving to the RDC.

What makes you successful:

· Your ability to prioritize and manage multiple competing tasks allows you to perform effectively in a fast-paced environment.

· You have experience supporting technology in warehouse and distribution environments, with a strong understanding of shipping and receiving operations and the equipment used to facilitate inventory movement, order fulfillment, and logistics processes.

· You possess advanced knowledge of Windows operating systems, endpoint management, Microsoft 365, Active Directory, Intune, SCCM, networking, and enterprise applications.

· You excel at diagnosing and resolving complex technical issues, identifying root causes, and implementing long-term solutions.

· You communicate technical information clearly and professionally to both technical and non-technical audiences.

· You are confident and professional when enforcing IT policies, security requirements, and support procedures, ensuring employees understand and follow established processes while maintaining a positive customer experience.

· You are knowledgeable and have experience around warehouse environments and tools and equipment.

What you'll get:

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