Desktop Support (IT Operations Technician

Location
:
Mesa, Arizona (Onsite 5 days at Office)
Responsibilities

• :
  
  Provide end-to-end user support and manage all IT related incidents for Desktop, Mobile, Network, IP Telephony, Software, and Securit
• Act as escalation point and track progress for non-Desktop and Mobile related incident
• Accurately diagnose and resolve incidents for Desktop, Mobile, and Software related incident
• Fulfill requests for new hardware and software including imaging, configuration, setup, and installation for all end-user IT request
• Control Inventory Management for Desktop and Mobile related Hardwar
• Diagnose and resolve network and workgroup printer related issue
• Diagnose and resolve client access issues related to network access and MF
• AUpkeep, design, and implementation of proprietary client software and application
• Provide front line support to over 2500 business professional
• Coordinate with client to determine appropriate hardware and software needs for end user
• Log, resolve and/or track progress of all incidents and service requests reported to IT Suppor

• 1 to 3 years technical support experience in Desktop Suppo
• 1 to 3 years technical support experience supporting any of the following: internet, network, hardware, softwar
• Good communications skills both written and verb
• Proficient with Windows 11 Operating Syste
• Proficient with Microsoft Office Application Sui
• Proficient with Office 365 Application and cloud-based applications (i.e. Azure, Intune)
• Basic understanding of TCP/IP networki
• 1 to 2 years of experience with network printe
• 1 to 2 years of experience working in a team environme
• 1 to 2 years of experience with a computer imaging soluti
• on Strong Hardware and Software problem solving skil

• on:
  
  Undergraduate degree or diploma, preferable in a technical discipline or equivalent and relevant work experie
• nce Certification in A+ and/or Network+ or equivalent would be considered an as
• set Experience with Incident Management solutions, preferably Service
• Now Basic understanding of modern endpoint detection and response too
• 1 to 3 years of experience with Smartphones, particularly, Apple IOS dev
• ice Experience with MFA technolog
• iesA team member who takes ownership of every client interaction and is accountable for effective outcomes beyond that interacti
• on.
  
  A professional that demonstrates empathy by listening to understand the client’s unique support needs and situations, in order to communicate in an clear, honest, and genuine
• wayA team member who collaborates to get things done by leveraging their own and each other’s tale
• ntsA team member who willingly adapts to meet the changing needs of our clie
• ntsA team member who proactively seeks to make things bet