Information Technology (IT) Manager

Description

Do you thrive in a hands-on technical environment and excel at implementing impactful IT solutions across teams and offices in a mid-sized corporate environment? As an integral player in our organization dedicated to alleviating hunger in the community, you'll be at the forefront of optimizing our IT network, software applications and hardware connections. Your passion for making technology accessible to internal users will empower us to strengthen donor relationships, drive our food distributions, and make a tangible impact on combating hunger.

If you want to contribute your professional skills and talents to a cause that impacts hunger in our community.

We are passionate about our Mission of Uniting Communities to Alleviate Hunger. You are most likely to find success at United Food Bank if you are motivated by the following values:

• We are Uniters – working together as one united team.
• We are Cultivators – with a growth mindset and willing to try new things.
• We are Optimists – finding solutions that accomplish our mission.

The Manager of Information Technology (IT Manager) is responsible for leading the strategic direction, implementation, security, and continuous improvement of United Food Bank and Waste Not's technology ecosystem. This position will serve as the primary point of contact for the organization’s Managed Service Provider (MSP). The role oversees enterprise technology operations, including infrastructure, networking, cybersecurity, cloud platforms, data architecture, business intelligence, enterprise applications, artificial intelligence readiness, and future ERP implementation.

The role serves as both a strategic technology leader and an operational manager, ensuring that technology strengthens UFB's mission, protects organizational assets, improves staff productivity, increases operational efficiency, and enables sound, data-informed decision-making. The IT Manager develops and executes the long-term technology roadmap while maintaining high standards of reliability, customer service, compliance, security, stewardship, and scalability.

• Translate mission, operational, financial, and program needs into practical technology investments and implementation plans.
• Evaluate emerging technologies and recommend adoption when the business case, risk profile, and mission impact are compelling.
• Present technology priorities, risks, investment needs, and performance results to executive leadership and other stakeholders.

• Lead day-to-day delivery of help desk, desktop support, Microsoft 365, Azure, SharePoint, Teams, identity services, servers, storage, backups, telecommunications, printers, and endpoint management.
• Implement and manage Jira Service Management or a comparable ITSM platform, including intake, triage, escalation, service levels, knowledge management, and reporting.
• Establish service-level targets and operational KPIs for ticket response, resolution, uptime, user satisfaction, patching, provisioning, and incident closure.
• Ensure reliable onboarding, role changes, and offboarding through coordinated workflows with Human Resources and department leaders.
• Promote a responsive, service-oriented culture that supports staff with varying levels of technical proficiency.

• Oversees MSP and acts as the bridge between end users and external vendors
• Oversee enterprise LAN, WAN, wireless, VPN, site-to-site tunnels, firewalls, switching, routing, internet connectivity, cloud infrastructure, and Azure Virtual Desktop, where appropriate.
• Develop a multi-campus infrastructure strategy that improves network performance, resiliency, segmentation, centralized management, and failover capability.
• Maintain accurate network diagrams, configuration records, inventories, standards, and recovery procedures.
• Direct infrastructure lifecycle planning, including hardware refresh, warranty management, capacity planning, and capital replacement schedules.
• Ensure disaster recovery and business continuity…