Technical Support Specialist

Overview

We are seeking a customer-focused Technical Support Specialist to provide remote technical support in a fast-paced, ticket-driven environment. This role is primarily focused on software and application support, including troubleshooting Microsoft technologies and custom business applications. The ideal candidate has experience supporting end users remotely, enjoys solving technical issues, and excels in a high-volume support environment. Success in this role requires strong communication skills, a customer-first mindset, and the ability to efficiently manage multiple support requests.

• Provide remote technical support to end users across the organization
• .Troubleshoot and resolve software, application, and Microsoft-related technical issues
• .Support custom and internally developed business applications
• .Manage and resolve approximately 15-20 support tickets per day using a ticketing system such as Halo or a comparable platform
• .Support Microsoft technologies, including Dynamics 365
• .Document issues, troubleshooting steps, and resolutions within the ticketing system
• .Escalate complex issues to the appropriate technical teams when necessary
• .Meet established service level agreements (SLAs) while delivering a high level of customer service
• .Clearly communicate technical concepts and solutions to users with varying levels of technical knowledge
• .Collaborate effectively with team members to ensure timely issue resolution

• ed1-2+ years of technical support experience (flexible based on overall experience and demonstrated skills
• Experience providing remote technical support
• Strong software and application troubleshooting experience beyond basic desktop support (e.g., Windows restarts or password resets
• Experience supporting custom or proprietary business applications
• Experience working within Microsoft environments;
  Dynamics 365 experience is highly preferred
• Experience using a ticketing system such as Halo or a comparable platform
• Excellent customer service, communication, and problem-solving skill
• Ability to manage multiple priorities in a fast-paced, high-volume support environment

• Experience in a call center or high-volume technical support environment
• Experience supporting customers in organizations with structured support operation
• Ability to quickly learn and support proprietary software application

• Demonstrates strong software troubleshooting skills rather than primarily hardware support experience
• Has experience supporting custom business applications
• Is comfortable providing remote support in a ticket-driven environment
• Brings a positive, collaborative attitude and strong interpersonal skills
• Is detail-oriented, adaptable, and able to explain technical concepts clearly to non-technical users