SIS Trainer I

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Description

HOURS:

Eight hour shift M-F within 5:00 am to 6:00 pm MST operating hours.

TRAVEL: 50 - 100%

JOB PURPOSE:

Provide onsite and remote training on Synergy Student Information System and related products to Edupoint's customers.

JOB SUMMARY:

A SIS Trainer I coordinates with department management to schedule and provide onsite and remote product training to Edupoint's staff and clients. Additionally, a SIS Trainer I may help to administer webinar events or product demonstrations as part of their regular duties.

A SIS Trainer I also works as a team to create training plans and materials to ensure successful training events with the most up-to-date product information possible.

JOB DUTIES:

* Maintain competency in all areas of the application as new features are added

* Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Go-To-Meeting, through Webinars, Lunch and Learns, small group training and one-on-one training

* Collaborate with other Product Units and departments within Edupoint to schedule and provide:

* Training and onboarding for internal and remote Edupoint staff

* Onsite and web based training of Edupoint customers

* Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials

* Promote the best practice guidelines for the training of Edupoint software

* Present a positive, friendly and helpful attitude to all Edupoint customers and staff

* Ability to travel extensively, 50-100% of working hours spent traveling

* Periodically, as needs arise, participate in Open SIS CRC ticket resolution

* Establish positive client relationships and ensure client satisfaction

* Create, review and edit software documentation

* Attend or facilitate internal training sessions

* Comply with any and all other requests/special projects from Edupoint management

* Adhere to established departmental procedures at all times

* All other duties as assigned

JOB REQUIREMENTS-KNOWLEDGE/SKILLS/ABILITIES:

* Knowledge:

* Knowledge or background in K12 Education

* Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems

* Understanding of relational databases

* Synergy Student Information Systems knowledge preferred

* Skills:

* Experience conducting technology training

* Extraordinary customer service skills with the ability to go beyond the client's expectations

* Exceptional analytical skills and ability to utilize creative problem solving techniques

* Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e-mail communications and with peers

* Strong interpersonal skills

* Strong industry and business area knowledge

* Must be flexible and able to perform a variety of duties and multi-task

* Must have strong attention to detail

* Abilities:

* Ability to effectively communicate at multiple levels with customers (i.e. technical / management)

* Ability to work in a dynamic, fast-paced environment

* Ability to multi-task in a fluid environment

* Ability to effectively prioritize work

* Ability to quickly learn new software and applications

* Ability to convey complex information so that non-technical individuals can understand

* Ability to travel extensively, 50-100% spent traveling for performance of duties

EDUCATION AND/OR

EXPERIENCE:

* Minimum 2 years' experience in conducting technology training

* Bachelor's degree or equivalent work experience in training, customer service and/or quality assurance

* Experience working with web-based applications (IIS)

* Experience in a K-12 education environment is preferred, other education and experience will be considered

* Experience with developing training guides and materials

CERTIFICATES, LICENSES, REGISTRATIONS:

* None

BENEFITS:

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

Medical Insurance w/Prescription Drug Coverage

Dental Insurance Vision Insurance

Generous Paid Time Off & Holidays

Long Term Disability Insurance Life & Accidental Death & Dismemberment

Paid Maternity & Paternity Leave

Bereavement Leave

Professional Development Opportunities

Onsite Flu Shots for Staff & Immediate Family

Stocked Kitchen w/Healthy Snacks & Drinks

TRP Carpool Program

Employee Assistance Program

Opportunities for Community Involvement

Employer and Employee Contributed Health FSA

Employee Contributed Dependent Care FSA

401K Plan w/Company Matching & Immediate Vesting

Short Term Disability Insurance

Health & Wellness Program

Company Sponsored Fitness Challenge

Pet Insurance

Free Parking

TYPICAL PHYSICAL DEMANDS AND WORK ENVIRONMENT:

Work may require sitting and/or standing for long periods of time; also stooping, bending and stretching for files and supplies, occasionally lifting files, objects or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, telephone, copier…