SIS Trainer I

Description

HOURS:

Eight hour shift M-F within 5:00 am to 6:00 pm MST operating hours.

TRAVEL: 50 – 100%

Provide onsite and remote training on Synergy Student Information System and related products to Edupoint’s customers.

A SIS Trainer I coordinates with department management to schedule and provide onsite and remote product training to Edupoint’s staff and clients. Additionally, a SIS Trainer I may help to administer webinar events or product demonstrations as part of their regular duties.

A SIS Trainer I also works as a team to create training plans and materials to ensure successful training events with the most up-to-date product information possible.

• Maintain competency in all areas of the application as new features are added
• Utilize various delivery methods as appropriate for training presentations which may include both onsite and remote presentations conducted in person, by way of Go-To-Meeting, through Webinars, Lunch and Learns, small group training and one-on-one training
• Collaborate with other Product Units and departments within Edupoint to schedule and provide:
• Training and onboarding for internal and remote Edupoint staff
• Onsite and web based training of Edupoint customers
• Assist with the creation of and maintenance of quality procedure, training guides, documentation and materials
• Promote the best practice guidelines for the training of Edupoint software
• Present a positive, friendly and helpful attitude to all Edupoint customers and staff
• Ability to travel extensively, 50-100% of working hours spent traveling
• Periodically, as needs arise, participate in Open SIS CRC ticket resolution
• Establish positive client relationships and ensure client satisfaction
• Create, review and edit software documentation
• Attend or facilitiate internal training sessions
• Comply with any and all other requests/special projects from Edupoint management
• Adhere to established departmental procedures at all times
• All other duties as assigned

• Knowledge or background in K12 Education
• Proficiency in computer applications, such as Microsoft Word, Excel, incident tracking systems
• Understanding of relational databases
• Synergy Student Information Systems knowledge preferred

• Experience conducting technology training
• Extraordinary customer service skills with the ability to go beyond the client’s expectations
• Exceptional analytical skills and ability to utilize creative problem solving techniques¿
• Excellent business/technical verbal and written communication skills; must communicate in a clear and professional manner during telephone calls, e‑mail communications and with peers
• Strong interpersonal skills
• Strong industry and business area knowledge
• Must be flexible and able to perform a variety of duties and multi-task
• Must have strong attention to detail

• Ability to effectively communicate at multiple levels with customers (i.e. technical / management)
• Ability to work in a dynamic, fast‑paced environment
• Ability to multi-task in a fluid environment
• Ability to effectively prioritize work
• Ability to quickly learn new software and applications
• Ability to convey complex information so that non‑technical individuals can understand
• Ability to travel extensively, 50-100% spent traveling for performance of duties

• Minimum 2 years’ experience in conducting technology training
• Bachelor’s degree or equivalent work experience in training, customer service and/or quality assurance
• Experience working with web-based applications (IIS)
• Experience in a K-12 education environment is preferred, other education and experience will be considered
• Experience with developing training guides and materials¿

• None

In addition to paying competitive salaries, we offer a comprehensive, customizable benefits package, including (but not limited to):

• Medical Insurance w/Prescription Drug Coverage
• Dental Insurance Vision Insurance
• Generous Paid Time Off & Holidays
• Long Term Disability Insurance Life & Accidental Death & Dismemberment
• Paid Maternity & Paternity Leave
• Bereavement Leave
• Professional Development…