Level I IT Specialist, Sierra Vista, AZ
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-09-01
Listing for:
ReNEW Schools
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
American Leadership Academy is now accepting applications for a Level I IT Specialist who will provide on-site support to all technology equipment for our school located in Sierra Vista, Arizona. Candidates must possess, or be willing to obtain, a valid AZ IVP fingerprint clearance card. Previous experience in the IT field is preferred, but not required.
Responsibilities include but are not limited to:- Answer, evaluate, and prioritize requests for assistance from staff experiencing problems with hardware, software, networking, and other IT related issues.
- Escalate complex issues to Level 2 Support providing a detailed report of steps taken.
- Install computers, software, and peripheral equipment.
- Repair of computers, software, and peripheral equipment.
- Troubleshoot phones, networks, projectors, doc cams and other technology used by students and staff.
- Support audio and visual equipment at various ALA events.
- Train users on software and hardware on-site.
- Maintain records of work in progress and completed jobs.
- Maintain a moderate level of proficiency in software and applications supported by IT.
- Required to life up to 50 pounds in support of hardware installations.
- Assist in miscellaneous tasks as needed.
- Self-motivated
- Dependable
- Coachable
- Outstanding customer skills
- Ability to communicate clearly and professionally, both verbally and in writing.
- Flexible in prioritizing tasks.
- Committed to going above and beyond when necessary to reach goals.
- Leadership and team collaboration skills
- Strong planning, execution, and problem-solving skills
- High school diploma or equivalent
- Valid AZ IVP Fingerprint Clearance card
- Security and technical certifications
- Apple products knowledge
- G suite knowledge
- Active Directory knowledge
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