Desktop Support Specialist

Meet the team:

As a Desktop Support Level 3 professional, you'll be joining a collaborative team of technology experts dedicated to delivering exceptional IT support and service across the organization. Our team is the backbone of the end-user experience, ensuring employees have the tools, technology, and support they need to succeed every day.

Technical Excellence

Our team handles everything from advanced troubleshooting and system administration to endpoint management, infrastructure support, and technology deployments. We thrive on solving complex technical challenges and continuously expanding our expertise.

Collaborative Culture

We believe the best solutions come from working together. Level 3 engineers partner closely with Service Desk, Desktop Support, Infrastructure, Security, and Application teams to resolve issues and improve services across the enterprise.

Continuous Improvement

We’re passionate about finding better ways to support our users. Team members are encouraged to identify process improvements, automate repetitive tasks, contribute to knowledge management, and help shape the future of our support environment.

Customer‑Focused Mindset

While we enjoy solving technical problems, our ultimate goal is helping people. We take pride in delivering professional, timely, and effective support that enables employees to stay productive and connected

• You will report to the Regional Distribution Center or RDC.
• The position is Monday-Friday 8am to 5pm.
• There is on‑call for our Dobson manufacturing site. The on‑call is a 2 week rotation with the team.
• Training will be at our Dobson location for 2 weeks before moving to the RDC.

• Your ability to prioritize and manage multiple competing tasks allows you to perform effectively in a fast‑paced environment.
• You have experience supporting technology in warehouse and distribution environments, with a strong understanding of shipping and receiving operations and the equipment used to facilitate inventory movement, order fulfillment, and logistics processes.
• You possess advanced knowledge of Windows operating systems, endpoint management, Microsoft 365, Active Directory, Intune, SCCM, networking, and enterprise applications.
• You excel at diagnosing and resolving complex technical issues, identifying root causes, and implementing long‑term solutions.
• You communicate technical information clearly and professionally to both technical and non‑technical audiences.
• You are confident and professional when enforcing IT policies, security requirements, and support procedures, ensuring employees understand and follow established processes while maintaining a positive customer experience.
• You are knowledgeable and have experience around warehouse environments and tools and equipment.

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
  
  Access to career development through in‑house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry‑leading organization committed to our employees, customers, and the communities we serve.

• 15-25%

• Typically requires a minimum of 4-6 years of related experience and High School diploma/certificate or equivalent

Please note:

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job…