Junior IT Infrastructure Engineer

• Provide tier 3 assistance for infrastructure incidents and service requests escalated by Service Desk and Site Support teams
• Monitor and report on health, availability, and capacity of server, cloud, backup, storage, identity, and endpoint services
• Promptly elevate infrastructure risks and outages
• Assist in administering Windows Server, Active Directory, and Entra , including user, group, device, authentication, and access management
• Support Microsoft Azure infrastructure, including virtual machines, storage, backup, monitoring, and platform services under documented procedures and access controls
• Operate Microsoft Intune for device configuration, compliance, application deployment, and troubleshooting
• Support infrastructure-related Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, and service health
• Assist with Azure Virtual Desktop and FSLogix administration, monitoring, and user issue resolution
• Conduct routine backup checks, support restore testing, and maintain recovery documentation
• Use Power Shell and approved automation tools to optimize repeatable operational tasks, subject to peer review
• Document technical procedures, knowledge articles, asset records, and change records accurately
• Participate in infrastructure projects, testing, maintenance, and controlled change activities
• Operate according to HKA’s security, change-management, and privileged-access policies
• Collaborate with team members in other states and countries to support and improve Microsoft-centric systems, cloud, identity, and endpoint services

• Genuine interest in systems infrastructure, cloud services, identity, endpoint management, and automation
• Foundational knowledge of Windows administration, directory services, permissions, virtualization, and cloud concepts via degree, apprenticeship, home lab, internship, or practical experience
• Evidence-based troubleshooting approach: gather information, test safely, document findings, and determine when to escalation
• Ability to communicate clearly across international teams and technical backgrounds
• Strong organizational skills and attention to detail in ticket management and documentation
• Willingness to learn from experienced engineers, accept feedback, and share knowledge
• Awareness of information security, data protection, least privilege, and controlled change practices
• Preferred experience in IT support, desktop support, service desk, or junior systems administration
• Hands‑on exposure to Microsoft 365, Azure, Entra , Intune, Windows Server, or Power Shell
• Relevant Microsoft certification, such as Azure Fundamentals, Security, Compliance and Identity Fundamentals, or actively pursuing one
• Experience with service management platforms and handling incident, request, and change records
• Familiarity with source control, infrastructure-as-code concepts, or operational scripting

Demonstrates expertise in managing and supporting Microsoft-centric infrastructure, including Windows Server, Azure, and Microsoft 365 services. Proficient in troubleshooting, documentation, and adhering to security and change management practices.

• Microsoft Azure Infrastructure Support
• Windows Server Administration
• Power Shell Automation
• Microsoft 365 Services Management
• Incident Management

• Windows Administration
• Active Directory
• Entra
• Microsoft Intune
• Azure Virtual Desktop
• FSLogix Administration
• Backup and Recovery
• Virtualization
• Cloud Concepts
• Operational Scripting

• Clear Communication
• Organizational Skills
• Attention to Detail
• Willingness to Learn
• Collaborative Teamwork

• Azure Fundamentals
• Security, Compliance and Identity Fundamentals

• Infrastructure Management
• Cloud Services
• Identity Management
• Endpoint Management
• Information Security

• Microsoft 365
• Service Management Platforms
• Automation Tools
• Monitoring Tools
• Change Management Systems