Manager, Advanced Commercial Services

Job Description

At Sparklight/Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Join the Advanced Commercial Services team as the Manager, Advanced Commercial Services.

In this role, you will be responsible for the leadership, operational performance, and continuous improvement of the Commercial Provisioning and Advanced Service Delivery organization. This position oversees the successful implementation and activation of advanced commercial solutions, including Unified Communications, managed services, cloud services, voice, data, security, and emerging technology offerings. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, , IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

Bachelor’s degree in Business Administration, Telecommunications, Information Technology, Engineering, or related field preferred; equivalent experience may be considered.

Five or more years of telecommunications, managed services, service delivery, provisioning, customer implementation, network operations, or related operational leadership experience preferred.

Two or more years of people leadership experience managing, coaching, or supervising technical, provisioning, or service delivery teams preferred.

Demonstrated experience leading or supporting commercial implementation and provisioning organizations.

Strong knowledge of Unified Communications, VoIP, UCaaS, managed services, networking, cloud technologies, security services, and enterprise customer environments preferred.

Experience developing operational processes, key performance indicators, dashboards, reporting frameworks, quality controls, and performance management programs preferred.

Strong analytical, financial, project management, communication, leadership, and stakeholder management skills required.

Experience in a telecommunications service provider, cable operator, managed service provider, or enterprise technology services organization preferred.

Knowledge of UCaaS and CCaaS platforms, SD-WAN solutions, managed network and security services, cloud connectivity services, enterprise voice, and collaboration technologies preferred.

Professional certifications such as PMP, ITIL, Cisco, Microsoft, CompTIA Network+, SCTE, or NCTI certifications preferred.

• Committed:
  Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:
  Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:
  Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:
  Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment
• FREE Cable One services for associates who live in a serviceable area
• Up to $75/mo. Stipend
• Remote Access…