Desktop Support IT Engineer II Police

This vacancy is in the Police Department's Public Safety Information Technology (PSIT) unit for the Desktop Support Assignment.

The Information Technology (IT) Engineer II class provides skilled technical services in support of installation, configuration, testing, integration, and ongoing support for City applications or infrastructure requiring an in-depth knowledge of the City’s platforms and environment in support of meeting availability and performance goals. This class applies to Business Solutions and Application Development;
Business Analytics;
Database;
Desktop and Mobile Services;
Service Desk;
Geographic Information System (GIS);
Network;
Security;
Unified Communications; and Server, Storage, and Backup.

Common responsibilities and skills include: leadership skills, including performing independent judgment and decision-making, especially related to diagnostics and troubleshooting with enterprise applications or infrastructure; providing quality written and verbal communications/presentations to customer areas and senior leadership in both small and large settings; supervising and coordinating day to-day activities of technical staff (by assignment) of usually three or less direct reports; and performing primary and secondary highly technical application or product support within one of the technical support areas of Business Solutions and Application Development;
Business Analytics;
Database;
Desktop and Mobile Services;
Service Desk; GIS;
Network;
Security;
Unified Communications; and Server, Storage, and Backup. This class may perform technical and/or project leadership for a medium- to large-size project using the Project Management Office (PMO) standard methodologies or concurrent small- to medium-scale project management. This class is responsible for positively and actively participating in team training and demonstrating team skills learned by applying and reinforcing team principles in daily work with functional teams.

Common duties include: performing work on multiple assignments simultaneously such as configuration, integration, development, testing, and resolution of problems for systems; assessing, troubleshooting, and following established guidelines in the escalation of hardware, software, and networking problems; initiating and/or maintaining Incident Reports (IRs) using an on-line incident management system; assisting with research, evaluation, and implementation of new technologies and/or packaged software; installing and supporting hardware and/or software;

preparing and/or updating system documentation; controlling changes in system environments to ensure stable and reliable delivery of computer resources; coordinating and mentoring staff; developing and analyzing data for problem resolution and strategic planning; implementing, maintaining, and monitoring systems and their related subsystems; participating in projects and/or leading small- to medium-scale projects and activities related to City computer systems, data, and infrastructure;

participating in design, programming, installation, and/or implementation of information systems; planning, analyzing, designing, implementing, coordinating, and scheduling processes, procedures, and strategies for systems that function or communicate across multiple platforms; supporting computing processes executed across multiple platforms and/or networks; and utilizing monitoring, forecasting, trend analysis, and/or reporting tools. Ensures all work is done in alignment with City and IT long-term strategies.

This class is also responsible for performing related duties as required. Project management duties may include: estimating task duration and complexity; developing work plans and scheduling target completion dates; informing customer and management of project status; coordinating efforts of team members; reviewing adherence to policies and procedures; and reviewing results with and motivating team members.

Ensures desktop computers interconnect seamlessly with diverse systems including associated authentication systems, file servers, email servers, application servers, and administrative systems. Provides expert technical services in support of installation, configuration, testing, integration, and ongoing support for desktop applications, local desktop printing and peripherals, and mobile devices. Managing inventory of installed software, managing software licensing, and creating policies and…