BSS Spanish Medical Interpreter

• Provide English/Spanish interpretation services for patients and companions with limited English proficiency throughout the hospital
• Facilitate patient/provider communication during every aspect of the patient stay, from registration to discharge
• Act as a neutral conduit of information between healthcare providers and patients and families
• Interpret patient and family questions or concerns to appropriate healthcare staff
• Interpret medical terminology, support services, policies, and procedures for limited-English-proficient patients
• Document all interpretation services accurately, completely, and clearly
• Serve as a cultural mediator when appropriate to enhance communication related to medical care
• Confer with a supervisor on unusual situations
• Perform functions according to established policies, procedures, regulatory and accreditation requirements, and professional standards
• Provide an excellent customer service experience while demonstrating Banner Health core and leader behaviors
• Work three days per week on one of two available shifts: 5AM-5PM or 5PM-5AM
• Work one weekend shift per month and one major holiday as needed

• Completion of a Medical Interpreter training program highly preferred
• One year work experience as a Medical Interpreter required
• Written and oral language assessment required
• Associate's degree in communications or health care related field or equivalent experience
• Fluency in English and the target language of interpretation
• Understanding of medical terminology
• Written and oral exam score of 75% or above required for new hires or transfers into the role
• Effective communication, problem-solving, human relations, organizational, and time management skills
• Flexibility in responding to multiple demands
• Completion of post-offer Occupational Health physical assessment, drug screen, and background check required
• Bachelor's degree in communications or health care related field preferred
• Completion of a medical interpreter skills training course preferred

Demonstrates fluency in English and Spanish, with a strong understanding of medical terminology and effective communication skills to facilitate patient-provider interactions. Capable of providing accurate interpretation services while adhering to established healthcare policies and maintaining a high standard of customer service.

• Fluency In English And Spanish
• Medical Interpreter Training
• One Year Experience As A Medical Interpreter
• Understanding Of Medical Terminology
• Effective Communication Skills

• Medical Interpretation
• Documentation Of Interpretation Services
• Cultural Mediation
• Patient/Provider Communication
• Medical Terminology

• Problem-Solving
• Human Relations
• Organizational Skills
• Time Management
• Flexibility

• Medical Interpreter Certification
• Written And Oral Language Assessment

• Healthcare
• Patient Care
• Regulatory Requirements
• Accreditation Standards
• Customer Service