Impounds Specialist

Impound Specialist

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

Responsibilities of the Job (Or Better Known as, Your Next Destination)

• Conduct phone and/or email conversations directly with impound facilities to gather necessary impound information and negotiate impounds fees when applicable
• Determine whether we should secure or abandon vehicle interested based on defined business criteria (vehicle condition, fees, and profitability)
• Complete legally required, state-specific impound packets to secure vehicles from impound yards
• Consistently collaborate with recovery agents and/or impound facilities to efficiently recovery assets upon assignment
• Document information about location of vehicles, reason for impound, and total fees owed to secure vehicles
• Negotiate with the impound facilities on the fees owed to ensure we can secure as many impounded units as possible
• Assign collateral for recovery, utilizing an approved vendor and ensuring customer account is documented accordingly
• When necessary, collaborate with recovery agents and/or impound facilities to resolve issues with vehicle recovery attempts
• Document and route accounts to abandon queues if the vehicle was determined not to be worth repossession
• Conduct follow up conversations with impound facilities over abandoned vehicle to confirm vehicle location and/or renegotiate on fees
• Assist other departments with inquiries related to the impounds process
• Complete tasks on assigned accounts in a timely manner to avoid lien losses and adhere to SLA's
• Ensure all types of impound notices received are properly documented in all systems
• Ensure all impounded accounts are properly routed to collection queues
• Utilize approved databases, tools, and internet searches to confirm vehicle impound status
• Assist impound coordinators with the input and tracking of impound notices
• Other duties as assigned

Knowledge,

Skills and Abilities

(The Good Stuff)

• Clear, concise and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Strong negotiation and conflict management skills
• Research state specific statutes based on impound scenario
• Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.
• Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.
• Ability to drive departmental compliance with FDCPA requirements
• Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law
• Self-motivated with strong decision-making capabilities; ability to be a self-starter
• Ability to work in an accurate, detail-oriented, and highly productive manner

Requirements (a.k.a. What You Need to Get the Job Done)

• High School Diploma, GED, or equivalent certification
• Experience with Microsoft Office such as Excel, Outlook and Word
• 3+ years of experience in loss mitigation and/or collections; financial services, insurance or claims experience preferred
• Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Physical Demands

• Must be able to remain in a stationary position at least 75% of the time
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Requires visual acuity and manual dexterity to constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and printer
• Frequently communicate with internal and external customers. Must be able to exchange accurate information in these situations.
• This position could require moving objects up to 20 pounds

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition…