Head of Backlog & Exception Management NCA

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Brookfield, WI, US York, PA, US Mesa, AZ, US

Our world depends on rocks, minerals, metals and other raw materials - the building blocks of modern society. As an industry leader, Metso helps transform these essential materials to enable sustainable modern life.

Our solutions and services support everything from renewable energy and electrification to the infrastructure and digital economy shaping our future. Together, we help our customers meet growing demand while driving the industry toward a more sustainable use of the earth's natural resources.

Join nearly 18,000 Metsonites worldwide, each bringing unique expertise and experience to positive change. At Metso, you're supported by a growth culture built on safety, wellbeing, inclusion and collaboration.

This is your opportunity to make an impact and rise above the possible.

Job posting end date:05/03/2026

We are seeking a Head of Backlog & Exception Management NCA to join our North & Central America Supply Chain / Operations Excellence team. You will be responsible for leading backlog and exception management activities across the region, ensuring transparency, prioritization, and timely resolution of order, delivery, and supply deviations, which involves close coordination with commercial, operations, and supply chain stakeholders.

Your role plays a crucial part in improving delivery performance, customer satisfaction, and operational efficiency, which will positively impact Metso's business results and customer trust. In this position, you will report to the Head of Supply Chain / Operations Excellence, NCA.

This position will be based in either Mesa, AZ, York, PA or Brookfield, WI. but we are happy to offer flexible working arrangements, including hybrid options. Limited travel within North and Central America may be required.

You will join a team of supply chain, operations, and performance management professionals who are passionate about enabling reliable deliveries, proactive issue resolution, and continuous improvement. The team strives to ensure end-to-delivery process end-to-end visibility, strong governance, and data-driven decision-making across the order-to-delivery process. We are currently developing standardized backlog management practices, exception resolution frameworks, and performance dashboards, while working on process harmonization and cross-functional collaboration initiatives.

We work closely with internal stakeholders such as Sales, Customer Service, Operations, Planning, Logistics, Finance, and Global Supply Chain teams, as well as selected external partners. Our team culture is all about transparency, accountability, collaboration, and continuous improvement. The members of our team are located across North America and selected global locations.

• Lead regional backlog and exception management for NCA, ensuring clear ownership, prioritization, and resolution of delivery and order issues.
• Establish and maintain governance, routines, and reporting for backlog, exceptions, and delivery performance.
• Collaborate cross-functionally with Sales, Operations, Planning, and Logistics to resolve constraints and mitigate delivery risks.
• Analyze root causes, trends, and systemic issues impacting backlog and exceptions, driving corrective and preventive actions.
• Support demand-supply alignment by providing visibility and insights that enable proactive decision-making.
• Drive standardization and continuous improvement of backlog and exception management processes and tools.
• Prepare and present performance updates, risks, and recommendations to regional and global leadership.
• Act as a role model for Metso's safety, values, and ways of working.

• Strong experience in supply chain, operations, order management, or performance management within an industrial or manufacturing environment.
• Proven ability to manage complex backlogs and exceptions in cross-functional, matrix organizations.
• Strong analytical skills with the ability to turn data into actionable insights and decisions.
• Clear and…