Inventory & Logistics Specialist Lead

Description

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Inventory & Logistics Lead oversees the daily operations of all inventory functions, including frozen, refrigerated (cold chain), and ambient temperature products. This role provides leadership and direction to the Inventory Control and Distribution Specialists and ensures accurate, compliant, and efficient management of all materials moving through the warehouse and pharmacy environments.

This individual is responsible for maintaining product integrity, optimizing workflow, and driving performance through process improvements, strong collaboration, and adherence to DSCSA, FDA, DEA, and state pharmacy board regulations.

Leadership & Oversight

• Lead and manage the Inventory Control and Distribution Specialists team, ensuring accurate receiving, storage, and distribution of all temperature-controlled and ambient products.
• Train, coach, and evaluate team performance to ensure operational excellence and adherence to SOPs.
• Coordinate scheduling, workload prioritization, and task assignments to meet daily operational demands.
• Foster a culture of accountability, safety, and compliance across the inventory and logistics team.

Inventory Management

• Oversee the receipt, inspection, storage, and documentation of frozen (-20°C), refrigerated (2–8°C), and ambient pharmaceutical inventory.
• Ensure accurate inventory control through regular audits, reconciliations, and variance reporting.
• Maintain compliance with DSCSA, FDA, DEA, and state requirements for storage, tracking, and documentation.
• Monitor temperature logs and respond promptly to temperature excursions or product integrity concerns.
• Optimize inventory layout and flow to maximize efficiency and minimize risk of mix-ups or spoilage.

Logistics & Distribution

• Oversee outbound and inbound shipments across all temperature zones, ensuring appropriate packaging, labeling, and documentation.
• Collaborate with pharmacy, fulfillment, and operations teams to coordinate timely replenishment and distribution.
• Manage logistics relationships, including carriers and suppliers, to ensure cost-effective and compliant shipping solutions.
• Implement best practices for cold chain and frozen product handling, ensuring product quality through last-mile delivery.
• Evaluate logistics performance metrics and identify opportunities for improvement.

Compliance & Quality Assurance

• Maintain strict adherence to internal SOPs and regulatory standards governing pharmaceutical distribution.
• Support audits, inspections, and documentation reviews from regulatory agencies and partners.
• Ensure accurate recordkeeping for all controlled substances and temperature-sensitive items.
• Lead root cause analysis and implement corrective actions following inventory discrepancies, excursions, or compliance issues.

Process Improvement & Reporting

• Develop and implement process improvements to enhance accuracy, efficiency, and safety in inventory operations.
• Utilize data and KPIs to track team performance, identify bottlenecks, and drive operational excellence.
• Collaborate cross-functionally to align logistics processes with pharmacy operations and engineering systems.
• Prepare and present reports to leadership on inventory accuracy, compliance, and logistics performance.

Key Competencies

• Leadership:
  Demonstrates strong ability to lead, mentor, and develop team members.
• Operational Excellence:
  Skilled in managing complex inventory across multiple temperature zones.
• Regulatory Knowledge:
  Deep understanding of DSCSA, FDA, DEA, and state regulations for pharmaceutical storage and distribution.
• Problem Solving:
  Quickly identifies issues and implements practical, compliant solutions.
• Technical Proficiency:
  Skilled in systems such as Fishbowl, Lspedia, and Excel for real-time data tracking and reporting.
• Communication:…