Associate Director of Enrollment Services

Summary

The Associate Director of Enrollment Services (ADES) in collaboration with the Director of Enrollment services, where possible, is responsible for leading and managing the Enrollment Services department at the campus level. Reporting to the Director of Enrollment Services or Campus Director, the ADES plays a crucial role in hiring, training, and developing new enrollment services representatives. This position ensures that all prospective and enrolled students receive timely, accurate, compliant, and exceptional customer service.

The ADES is accountable for meeting or exceeding all performance expectations and achieving the team goals of the Enrollment Services Department.

• Ensures compliance in all recruiting activities, adheres to all laws and regulations governing student recruitment activities and upholds San Joaquin Valley College's conduct and ethics expectations.
• Provide leadership, training, development, and performance management for all enrollment services team members.
• In collaboration with the DES, oversee the observation process of new enrollment services representatives, ensuring they are equipped with the necessary skills and knowledge.
• Assign individual performance goals to each member of the Enrollment Services team and review progress toward these goals on a weekly basis.
• Manage all recruitment activities for maximum efficiency to meet or exceed team goals.
• Conduct two daily touch base meetings with each enrollment services employee: one to set expectations for the day and another at the end of the day to recap outcomes and provide feedback.
• Perform a minimum of two formal phone and/or in-person interview observations with each enrollment services employee each month, with additional observations as needed based on quality, compliance, and overall performance.
• Provide one‑on‑one and team training to enhance skills and performance.
• Collaborate with Student Finance and Academic Affairs for cross‑departmental meetings and training sessions.
• Prepare and conduct performance evaluations for enrollment services employees.
• Conduct New Student Reviews (NSR) and ensure that enrollment services employees follow up with both enrolled and interviewed students.
• Assist the campus in networking and developing professional relationships to generate inquiries at the campus level.
• Provide accurate and timely enrollment forecasts.
• Maintain appropriate staffing levels.
• Establish and maintain an effective system of communication with all departments.
• Engage in campus community events and activities.
• Complete other duties as assigned.

This position has direct supervisory responsibilities.

Business Acumen – Leverages knowledge of the business to develop solutions balancing business needs with organizational risk.

Analytical Thinking – Synthesizes complex or diverse information to identify trends and develops proactive solutions to minimize risks to the business.

Conflict Resolution – Takes actions that resolve conflicts in a manner that is best for both the organization and the individuals involved; addresses complaints and problems quickly and effectively; keeps all parties informed of the status.

Professional Development – Commits to ongoing professional and personal development to stay current in the field and identifies development needs for staff based on recurring or systemic issues.

Language Skills – Strong verbal and written communication skills; ability to build relationships and influence hiring decisions.

Computer Skills – Proficiency with Microsoft Office Suite, particularly intermediate Excel skills. Experience in working with customer relationship management solutions.

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree preferred.
• Minimum of 3 years of Enrollment Services/Admissions…