Associate Director Enrollment Services

Associate Director Enrollment Services

The Associate Director of Enrollment Services (ADES) in collaboration with the Director of Enrollment services, where possible, is responsible for leading and managing the Enrollment Services department at the campus level. Reporting to the Director of Enrollment Services or Campus President/Director, the ADES plays a crucial role in hiring, training, and developing new enrollment services representatives. This position ensures that all prospective and enrolled students receive timely, accurate, compliant, and exceptional customer service.

The ADES is accountable for meeting or exceeding all performance expectations and achieving the team goals of the Enrollment Services Department.

Essential Duties and Responsibilities:

• Ensure full compliance with all recruiting activities, adhering to all laws and regulations governing student recruitment activities, while upholding Carrington College's conduct and ethics expectations.
• Provide leadership, training, development, and performance management for all enrollment services team members.
• Train new Enrollment Services Associates ensuring they are equipped with the necessary skills and knowledge.
• Assign individual performance goals to each member of the Enrollment Services team and review progress toward these goals on a daily and weekly basis.
• Manage all recruitment activities for maximum efficiency to meet or exceed team goals.
• Conduct required daily meetings with each enrollment services employee.
• Perform all required observations with each enrollment services associate (ESA), with additional observations as needed based on quality, compliance, and overall performance. Document and review all observations with the ESA timely and thoroughly.
• Provide one-on-one and team training to enhance skills and performance.
• Collaborate with Student Finance and Academic Affairs for cross-departmental meetings and training sessions.
• Prepare and conduct performance evaluations for enrollment services employees.
• Conduct New Student Reviews (NSR) and ensure that enrollment services employees follow up with both enrolled and interviewed students.
• Assist the campus in networking and developing professional relationships to generate inquiries at the campus level.
• Provide accurate and timely enrollment forecasts.
• Maintain appropriate staffing levels.
• Establish and maintain an effective system of communication with all departments.
• Engage in campus community events and activities.
• Complete other duties as assigned.

Supervisory Responsibilities:

This position has direct supervisory responsibilities. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Integrity – Acts in a way that demonstrates personal integrity; serves as a positive example of why others should trust the motives of the organization; views self as a reflection of the organization by following through on commitments and accepting ownership of mistakes; leaves others with the clear impression that integrity is a core organization value.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Organization support – Follows policies and procedures; completes projects and tasks correctly and on time; supports organizations goals and values.
• Communication
  - Communicates effectively and appropriately; uses good judgment as to what to communicate to whom as well as the best way to get that accomplished; speaks in clear and credible manner,…