Senior Manager, Training

Position Summary

The Senior Manager, Training is responsible for leading the design, development, implementation, and continuous improvement of training and learning programs across the organization. This role partners with operational leadership and cross‑functional teams to ensure employees are equipped with the knowledge, skills, and tools necessary to drive performance, safety, compliance, and operational excellence.

• Develop and execute company‑wide training strategies aligned with business objectives and operational goals.
• Lead the design and implementation of onboarding, leadership development, technical, compliance, and operational training programs.
• Manage and mentor a team of trainers, training coordinators, and learning specialists.
• Partner with operations and department leaders to identify training needs and performance gaps.
• Oversee training schedules, materials, curriculum development, and learning management systems (LMS).
• Ensure training programs comply with company policies, safety standards, and regulatory requirements.
• Track and analyze training effectiveness through KPIs, assessments, and employee performance metrics.
• Develop standardized training processes and best practices across multiple locations.
• Support change management initiatives through communication and employee training programs.
• Create and maintain training documentation, SOPs, presentations, and instructional materials.
• Manage vendor relationships and external training providers as needed.
• Drive continuous improvement initiatives to enhance employee engagement, retention, and productivity.
• Support succession planning and career development initiatives across the organization.

• Own and govern the Training & Launch Standards framework, including role‑based competencies, certification requirements, documentation standards, and evaluation cadence aligned to DP World’s launch blueprint and operational model.
• Establish and maintain a Train‑the‑Trainer (TWI/TTT) methodology grounded in adult learning principles (andragogy) to scale internal capability and ensure consistency across sites.
• Apply ADDIE and ISO principles to curriculum and material development (SOPs, SWIs, job aids, visual standards, simulations, microlearning).
• Identify operational training needs through job task analysis, performance data, audits, and regular consultation with Operations, Quality, Safety, and HR.
• Partner with site leadership and functional leads to ensure training aligns with operational requirements and business objectives.

• Lead development and maintenance of SOPs, work instructions, and job aids for launch and steady‑state operations, ensuring clarity, version control, visual management, and exception handling.
• Build and maintain role‑based training matrices for direct and indirect labor, ensuring audit‑ready documentation of competency and certification.

• Deliver training directly (classroom, on‑the‑job, and systems‑based) and/or oversee delivery through certified site trainers.
• Recruit, certify, coach, and evaluate trainers; conduct TTT bootcamps and facilitation practicums.
• Monitor trainee progress and training effectiveness through assessments, observations, manager feedback, and performance outcomes.
• Evaluate training impact by linking learning outcomes to operational metrics (safety, quality, productivity, SLA adherence).

• Coordinate and deliver systems/WMS training (receiving, putaway, picking, sequencing, inventory control, reporting, etc.).
• Embed UAT scenarios, simulations, and role‑based quick reference guides to drive adoption and data integrity.
• Partner with Operations Launch Managers/Specialists and IT to align system configuration, test cases, and training environments.

• Support site launches through structured training deployment, ramp‑up support, and post‑launch stabilization.
• Ensure effective transition of training ownership to site leadership once competency and certification requirements are met.

• Bachelor’s degree in Business Administration, Human Resources,…