Manager, Title Operations

Title Operations Manager

Drive Time Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, Arizona and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a focus on putting the right customer, in the right vehicle, on the right terms and on their path to ownership.

You can find Drive Time's tire tracks across the nation with dealerships where we embrace a transparent pricing approach, eliminating haggling and gimmicks and reconditioning centers where we breathe new life into pre‑owned vehicles. Regardless of where you're located, if you've got DRIVE and you're looking to make an impact, we'd love for you to make a difference with us!

The Title Operations Manager is responsible for leading a team within Drive Time's Titles department. This role ensures vehicle titles are received, underwritten according to regional or state requirements, and processed efficiently. The Manager drives operational excellence by maximizing productivity, monitoring performance, and fostering a collaborative, high‑performing team environment.

• Supervise and direct a team of 1012 Title Coordinators to ensure operational efficiency.
• Act as the primary escalation point for complex title‑related inquiries and issues.
• Track and evaluate team performance metrics to maintain productivity and quality standards.
• Provide regular coaching, mentorship, and feedback to support professional development.
• Analyze and report auction and title vendor trends to leadership for strategic decision‑making.
• Conduct ongoing training to align team skills with evolving business goals.
• Cultivate a team environment focused on innovation, accountability, and continuous improvement.
• Manage recruitment, hiring, and onboarding processes to build a skilled and confident team.
• Guide the team through organizational changes and process improvements in a fast‑paced setting.

• 2+ years of management experience required
• Automotive titles experience is a plus!
• Associate/Bachelor's degree preferred or equivalent experience
• Data entry experience, minimum 6 months and 40 wpm
• Onsite position located in Mesa, AZ

• Medical, dental, and vision – Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top‑tier healthcare coverage.
• 401(K), company‑paid life insurance policy, short and long‑term disability coverage, among others.
• Growth opportunities – roughly over 1,000 employees promoted year over year.
• Tuition reimbursement.
• Wellness program – self‑guided coaching and journeys, cash incentives and discounts on medical premiums through engaging in fun activities.
• Competitive pay across the organization.
• Game room – ping‑pong table, pool table and other games for breaks.
• In‑house gym to support employee health.
• Social events – team competitions, outings, and celebrations.
• Paid time off – full‑time roles receive wellness days, holidays, and others; part‑time employees also receive vacation time proportionally.

Hiring is contingent upon successful completion of our background and drug screening process. Drive Time is a drug‑free, tobacco‑free workplace and an Equal Opportunity Employer.