Program Manager – Product PMO

Responsibilities

• Responsible for delivery of very large, complex programs including groups of inter‑related projects targeted to meet one or more key company strategic business goal(s).
• Accountable for establishing project/program management framework, tracking progress, managing risk, and controlling change in order to ensure delivery that meets time, cost and quality objectives.
• Understands portfolio priorities and drives successful business outcomes within the program and aligned projects per aligned priorities.
• Manage all aspects of multiple interrelated projects within the program to ensure the overall program is aligned to and directly supports the achievement of strategic business objectives.
• Align project/program plans and interdependencies to ensure program roadmap success and resources capacity.
• Performs program‑level governance review of all associated projects to ensure they are tracking to be on time, within budget, and defect‑free to ensure customer value commitment.
• Proactively monitor projects on an ongoing basis, evaluating progress, and working with project teams to mitigate risk and drive effective issue resolution across program.
• Coach/mentor other PMO team members on policies and procedures and best practices.
• Supports all internal and externally driven audits of projects within program.
• Engages cross‑project interdependency scheduling to ensure project interdependencies are documented and tracked, including defining critical program‑level milestones within each project for visibility.
• Provides effective leadership and coaching to all stakeholders ensuring effective delivery of project/program outcomes in terms of cost, schedule, budget and quality.
• Creates and maintains program plans for all active aligned projects and status reporting regarding program‑level milestones, success criteria, deliverables, dependencies, risks and issues, effectively communicating including executive leadership.
• Develop and maintain stakeholder engagement plans to ensure alignment and commitment across interdependent teams.
• Maintain formal governance documentation (e.g., program charters, risk registers, dependency logs) in accordance with company standards and Product Development Life Cycle (PDLC) and Software Development Life Cycle (SDLC) processes.

• Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Project Management, and/or Computer Science or related field.
• Project Management Professional (PMP) certification or related certifications or equivalent work experience.
• Typically a minimum of 12 or more years of progressive related experience in program management.
• Demonstrated program management experience and people leadership and mentorship in business and technical environments.
• Experience in financial institutions or similarly regulatory industries and/or software development processes with background in the data processing environment, application systems, and communication systems.
• Ability to handle multiple complex projects within program/programs, to work independently, have excellent follow‑up, and meet tight deadlines for deliverables.
• Possess excellent analytical and problem‑solving abilities, and be able to deal effectively with ambiguity and constant change.
• Excellent oral, written and interpersonal skills to interact proficiently with executive leadership, staff and vendors.
• Demonstrated ability to lead through influence and drive alignment across diverse stakeholder groups.
• Highly engaged, self‑starter with ability to balance achieving business results, fostering collaboration and influencing business strategies.
• Proactive in identifying and driving process improvements and documenting efficiency gains within the organization.
• Demonstrated experience with Agile and Waterfall methodologies.