WFM Director: AI-Driven Optimization
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-07-17
Listing for:
IntouchCX
Full Time
position Listed on 2026-07-17
Job specializations:
-
Management
Job Description & How to Apply Below
IntouchCX is seeking a Workforce Director in Mesa, Arizona to lead a Managed Services Team that supports enterprise clients. The role includes overseeing workforce management processes such as forecasting and capacity planning while leveraging AI and automation for enhanced performance and analytics.
The ideal candidate will have extensive experience in workforce management within multi-regional environments, with strong skills in WFM software and a focus on team development. Exceptional leadership and strategic thinking abilities are essential for this position.
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