District Service Manager

We are seeking a highly skilled and experienced Service Manager to lead the California Field Service Team, overseeing all Service Operations, ensuring customer satisfaction, managing performance, and driving continuous improvement across the region.

• Responsible for total customer satisfaction and prompt resolution of Hologic equipment problems.
• Audit field engineer activity, verify that all preventative and corrective maintenance actions are performed in a timely fashion and in accordance with established policies and procedures.
• Coordinate service to customers to ensure efficient use of resources and maximize customer uptime.
• Actively manage and track unused and failed service parts and ensure their timely return.
• Review and analyze district performance measurements, implementing corrective action when needed.
• Provide effective guidance to assigned field engineers, set appropriate expectation levels, and inspire others to perform to their maximum potential.
• Ensure all assigned personnel are properly trained and meet regulatory training requirements related to the servicing of Hologic products.
• Manage assigned company assets (tools, test equipment, replacement parts) to ensure they are adequately allocated and properly deployed to minimize expense and maximize efficiency.
• Manage the business for the assigned district with utilization of trending and tracking reports.
• Analyze data and prepare reports on product service issues.
• Provide and/or facilitate on-site and remote support to customers and assigned personnel as required.
• Provide pre‑ and post‑sales support; maintain close working relationships with field sales management and other sales personnel to ensure customers’ needs are met.
• Ensure Hologic products are installed to specification, in a professional manner, consistent with customer requirements.
• Manage revenue and control expenses within budgetary guidelines and company expectations.
• Create and implement strategies to increase service revenue and profitability, working with FEs to develop programs such as contract, billable, PMs, relocation, etc.
• Ensure compliance with all regulatory requirements and that all aspects of DQSM are understood and adhered to by assigned personnel.
• Convey and support Hologic’s Vision, Strategies, and Imperatives to the team.
• Complete and conduct annual performance appraisals for all assigned personnel.
• Respond to customer inquiries in written form, in person, or via telephone as needed.
• Ensure that all assigned personnel complete and submit all required paperwork and reports accurately and on time.
• Perform other duties and projects as assigned by service management.

• People oriented – coach, motivator, mentor, team builder.
• Ability to work under minimal supervision in a fast‑paced environment.
• Capable of quickly resolving constantly changing work schedules and priorities and handling multiple concurrent tasks.
• Proven ability to supervise remote, field‑based personnel.
• Must be flexible, maintain composure, communicate professionally, and demonstrate excellent problem‑solving skills when dealing with upset customers and assigned personnel.
• Position requires frequent travel and ability to travel on short notice.

• Associate’s degree in electronics or a related technical discipline.
• Business administration or management degree desirable.

• Minimum of 8–12 years of experience in a service environment working with customers to resolve problems related to X‑ray, digital imaging, or related medical diagnostic equipment.
• At least 2–3 years of experience in a leadership or managerial role.

• Proficient with Windows software (Word, Excel).
• Strong customer relations and communications skills, both verbal and written.
• Ability to manage service business and personnel.

The total compensation range for this role is $150,000–$190,000, based on base salary and commission plan combination. Final compensation packages will depend on relevant experience, skillset, knowledge, territory/geography, education, business needs, market demand, and performance versus quota.

• Medical and dental insurance
• Employee Stock Purchase Plan (ESPP)
• 401(k) plan
• Vacation, sick leave, and holidays
• Parental leave
• Wellness program