Charge Off Manager

## Charge Off Manager Apply locations:
7457 E Hampton Ave Mesa, AZ 85209time type:
Full time posted on:
Posted Yesterday job requisition :
R15949
** What’s Under the Hood
** Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.
** That’s Nice, But What’s the Job?
**** That’s Nice, But What’s the Job?
** In short, the Charge Off Manager is responsible for developing and leading a team to achieve department objectives within the Loss Mitigation group. This includes assessing day to day performance, quality of work, providing feedback, and goal  long, the Charge Off Manager:
* Provides daily goals and strategy to their team that will maximize long-term success.
* Monitors and reviews work of team members to ensure it is effective, and within Company and Legal policy. This includes using tools such as formal account reviews and side-by-side monitoring in order to create development plans for their staff to address any deficiencies
* Administers continuous training and coaching to ensure quality customer service.
* Identifies and recommends methods to improve management and operations of loan/collection administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery
* Provides proactive leadership to the team to achieve maximum performance and continued individual development and succession planning across the department.
* Create and maintain a culture of positive change management for the Reinstatement team towards the goal of being best in class as a department.
* Provides consistent updates on outstanding items and analyzes performance trends.
** So What About the Perks?  Perks matter.**
* ** Medical, Dental and Vision.
** Drive Time pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
* ** Tuition Reimbursement.
** We encourage growth and development, not only in your career with us but also your formal education.
* ** 16 days of PTO, 6 paid Holidays and 2 Floating Holidays.
** Because who doesn’t love time off?
* ** Benefits
* * like 401(k), company paid life insurance, short and long-term disability.
* ** Casual Dress.
** Come dressed in jeans (you’ll fit right in with the rest of us).
* ** Game Room & Onsite Gym**. Each site has a unique space for you to relax and unwind by pumping some iron, playing some ping pong, foosball, video games or just catching up with friends.
* ** Wellness Program.
** We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes B12 shots, teeth cleanings, biometric screenings and much more!
* ** Growth opportunities**. Drive Time takes a lot of pride in promoting from within. Over 80% of our current leadership has developed internally.
** So What Kind of Folks Are We Looking for?**
* ** Excellent verbal and written communication skills.
** The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
* ** Love of listening.
** We need folks that listen with the intent to understand, not just reply.
* ** Plays well with others.
** You will be working in a high-functioning team environment. We work together in order to win together.
* ** Self-driven yet selfless.
** We need someone capable of managing their own time and business, yet is capable of making decisions for the betterment of Drive Time, not just themselves.
* ** Fantastic problem solver.
** Your job is not only to find the problem, but more importantly, find the solution.
* ** Management material.
** We are looking for someone that can lead, manage and grow within our organization.
** The Specifics.
*** High School Diploma or GED required, Bachelor's Degree preferred
* 2+ years of management experience in a call center or retail environment
* Excellent leadership, communication, interpersonal,…