Team Lead, Reinstatements

What’s Under the Hood

Drive Time Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $25+ billion in finance receivables for Drive Time and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

This position is responsible for being proficient in Reinstatement Specialist tasks while also possessing the ability to take on additional assignments and responsibilities. This position will serve as subject matter support, alongside departmental management. This position will assist in meeting departmental expectations, support in coaching, training, managing, and developing team members.

• Proficient in the support needs of Reinstatement Specialist job functions
• Learn and utilize a wide variety of departmental reports to assist with establishing goals and meeting objectives
• Manages team assignments and meeting company standards and objectives set
• Assist with leading the development and training of team members
• Assists department leadership with conducting meetings, ensuring daily and weekly game plans are communicated and understood
• Provide guidance and training to all personal, as well as assisting with manager escalations
• Coach team to provide excellent internal and external customer service via phone, email, and tickets
• Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with the vision and values of Bridgecrest
• Create and maintain a culture of positive change management for the LP Ops teams towards the goal of being best in class
• Complete scheduled and ad hoc projects as assigned

• Exhibit proficiency within Loss Mitigation
• Clear, concise, and professional written and oral communications and interpersonal skills
• Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment
• Effective time management skills and ability to prioritize and multi-task to ensure the achievement of assigned performance objectives
• Ability to effectively apply professional acumen to favorably resolve issues escalated from internal and external customers
• Ability to drive departmental compliance with all regulatory requirements
• Self-motivated with strong decision-making capabilities. Ability to self-start
• Ability to work in an accurate, detail-oriented, and highly productive manner
• Demonstrate problem solver skills, and ability to utilize available resources
• Must have the ability to think strategically and lead a team while providing constructive feedback and displaying managerial courage

• High School Diploma
• Management experience preferred, not required.
• Proficiency with Microsoft Office Suites such as Excel, Outlook, and Word
• This is an onsite position
• Internal, eligible for promotion

• Medical, dental, and vision, oh my! Drive Time Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There’s More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, Drive Time Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well… money matters!

• Game Room. Gimme a break – no, not a…