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Rider Support Team Lead — Coaching, KPIs & Ops
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-08-16
Listing for:
Cognizant
Full Time
position Listed on 2026-08-16
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Cognizant is seeking a Team Lead in Mesa, AZ (In-Office) to provide front line direction to Rider Support Agents and ensure quality service during rider, driver, or dispatch interactions. You will learn and maintain knowledge of Cognizant’s brand and processes and mentor agents through coaching and evaluations.
Responsibilities include supervising a team, driving training and engagement, monitoring KPIs/SLAs, analyzing performance data, and coordinating staffing with Workforce Management.
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