Operations Manager – Debit Fraud & Dispute Claims

Responsibilities

• Directly and through staff, manages and coordinates the operational activities for assigned functional area(s)/region(s)
• Ensures quality service and effective operations support for all assigned internal and external customers
• Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees
• Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility
• Participates in the review and improvement of operational systems and procedures relevant to assigned units

• Bachelor’s degree, or equivalent work experience
• Typically three or more years of relevant experience
• Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
• Understanding of applicable Federal and State laws and regulations
• Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
• Good organizational, managerial and project management skills
• Well-developed customer relations skills
• Excellent interpersonal and verbal and written communication skills
• Excellent supervisory and management skills
• Ability to manage multiple tasks

Demonstrates strong operational management capabilities, ensuring compliance with Federal and State laws while leading high-performance teams. Proficient in financial analysis and customer relations, with a focus on improving operational systems and procedures.

• Operational Management
• Compliance Knowledge
• Financial Analysis
• Project Management
• Customer Relations

• Operational Functions
• Systems Knowledge
• Procedures Understanding
• Product Knowledge
• Financial Analysis

• Organizational Skills
• Managerial Skills
• Interpersonal Skills
• Verbal Communication
• Written Communication

• Bachelor's Degree

• Federal Laws
• State Laws
• Corporate Policies
• Operational Activities
• Performance Measurement