Global Head of Rider Support & Operations
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-08-20
Listing for:
Cognizant
Full Time
position Listed on 2026-08-20
Job specializations:
-
Management
Operations Management, Project & Program Management, General Management
Job Description & How to Apply Below
Cognizant is seeking a General Manager of Global Operations to lead a large, distributed customer-support network across markets and time zones. You will own the long-term vision, drive an operating model that scales with growth, and partner closely with Product, Engineering, and executive teams to align support strategy with company priorities.
The role focuses on transforming support into a revenue- and retention-driven function while aggressively reducing cost-to-serve through automation,
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