Director of Youth & Family Services

Posted Wednesday, August 19, 2026 at 9:00 AM

Since 1971, A New Leaf has been dedicated to its mission of “Helping Families…Changing Lives,” making a positive impact on the lives of over 24,000 people annually in the Phoenix Metropolitan area. A New Leaf is committed to empowering individuals and enriching communities through transformative services. Guided by our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness,we strive to create meaningful, lasting impacts in the communities we serve.

A New Leaf is committed to empowering individuals and enriching communities through transformative services. Our core values—Compassion, Passion for Results, Collaboration, Accountability, Integrity, and Conscientiousness—guide us in creating meaningful, lasting impacts in the communities we serve.

The Director of Youth and Family Services provides strategic leadership and operational oversight for Youth & Family Services programs, including Department of Child Safety (DCS)-contracted and family-centered services. This role is responsible for ensuring high-quality, trauma-informed, culturally responsive, and compliant service delivery aligned with agency standards, contractual requirements, and applicable regulations.

The Director oversees program operations, staff development, quality management, and community partnerships to support child safety, family stability, positive client outcomes, and operational excellence across assigned programs.

• Provide strategic leadership and operational oversight for Youth Services and Family Services programs, including DCS-contracted and family-centered services. (ex. Foster Care, Nurturing Parenting, and Family Connections)
• Ensure compliance with all applicable federal, state, licensing, accreditation, contractual, and agency requirements.
• Oversee program operations to ensure services are trauma-informed, culturally responsive, evidence-based, and aligned with approved program models and service standards.
• Provide leadership, supervision, coaching, and accountability to Program Managers, Supervisors, and assigned leadership staff.
• Support recruitment, onboarding, retention, staff development, succession planning, and performance management across Youth Services and Family Services programs.
• Monitor program performance indicators including referrals, staffing levels, service timelines, documentation standards, contract deliverables, revenue/budget, and client outcomes.
• Oversee quality assurance and continuous improvement activities including audits, file reviews, incident reviews, corrective action plans, and performance improvement initiatives.
• Ensure accurate and timely documentation, reporting, billing practices, and data tracking in accordance with program, contractual, and agency requirements.
• Review operational trends, staffing needs, program performance data, and compliance risks to support informed decision-making and service improvements.
• Monitor and impact program budgets and revenue performance, operational expenditures, staffing resources, and service capacity in collaboration with leadership and finance teams.
• Develop and maintain collaborative working relationships with DCS representatives, licensing entities, community partners, courts, schools, and other stakeholders.
• Respond to escalated operational, employee relations, compliance, safety, and client concerns in collaboration with agency leadership and support departments.
• Ensure adherence to mandated reporting requirements, confidentiality standards, safety procedures, programmatic best practices, and agency policies.
• Participate in strategic planning, leadership meetings, organizational initiatives, and operational improvement efforts including grant proposals and compliance.
• Support implementation and management of organizational and operational changes using a collaborative and solutions-focused leadership approach.
• Ensure programs maintain readiness for audits, licensing reviews, contract monitoring activities, and external evaluations.
• Creating tools, training materials, checklists, desk aids,…