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Director, Customer Success: Retention & Growth Leader
Job in
Mesa, Maricopa County, Arizona, 85201, USA
Listed on 2026-08-22
Listing for:
Decisive Point
Full Time
position Listed on 2026-08-22
Job specializations:
-
Management
Client Relationship Management
Job Description & How to Apply Below
Versaterm is seeking a Director of Customer Success to lead the post-sale lifecycle across all customer segments, building a high-performing organization under a One Account, One Owner model. You will partner with Sales, Delivery, Support, Product, and Marketing to ensure value realization, adoption, and renewals.
The role emphasizes proactive renewal motions, data-driven performance management, and cross-functional leadership to drive retention and ARR growth, with CJIS security requirements
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