Area Director

Area Director
- Verizon

Position Type: Full-Time (Third-Party Vendor)
Assigned Geography: Dedicated Area (East or West, supporting three regions)
Reporting Structure: Reports to the Program Director. Partners directly with Brand Division
- Verizon team and overarching field operations.

As the Area Director, you serve as the strategic bridge between executive-level national objectives and field-level operational execution. You are responsible for the holistic performance of two dedicated areas, providing executive leadership to your Regional Managers while acting as the primary strategic partner to the Program Director. Your focus is to translate national vendor strategy into local results, ensuring that every region under your purview maintains flawless compliance, staffing health, and performance alignment.

• Executive Liaison to HQ: Serve as the primary operational counterpart to the Program Director. Facilitate Business Reviews that reviews data from both areas, translating national strategic pivots into actionable operational priorities for your team.
• Regional Manager Mentorship & Enablement: Provide direct leadership and support to your Regional Managers. Act as their primary escalation point for resolving complex systemic roadblocks, ensuring consistent application of vendor policies, and cultivating their ability to manage local field team performance.
• Operational Governance: Act as the final quality gatekeeper, ensuring all personnel are fully trained and deployment-ready in accordance with T-ROC security and brand standards.
• Macro-Performance Oversight: Analyze multi-area KPI dashboards to identify high-level trends, proactively mitigate staffing risks, and address performance variances. Lead the strategy for addressing systemic underperformance, ensuring the business meets all contractual metrics.
• Continuous Improvement: Champion a culture of operational excellence. Work alongside the Program Director to identify and implement "best-in-class" practices that can be scaled from your areas across the national vendor organization.

• Strategic Partner: A high-impact relationship builder who thrives as the primary operational counterpart to the Program Director. You possess the executive presence to bridge national corporate mandates with localized field execution, fostering collaboration with Regional Managers.
• Progressive Leadership
  
  Experience:
  
  5-7+ years of senior-level experience in field sales operations, channel enablement, or territory management, with a proven track record of influencing cross-functional teams to drive enterprise-wide initiatives.
• Adaptive Problem-Solver: You demonstrate the ability to thrive in fast-paced settings, effectively navigating through ambiguity to foster ongoing enhancements. You excel at converting high-level corporate visions into consistent, successful operational outcomes at the local level.
• Operational Governance & Compliance: A sharp, detail-oriented leader with a focus on integrity. You manage complex SLA landscapes and ensure strict compliance without sacrificing operational speed or field readiness.
• Influential Communication & Presentations: Exceptional ability to synthesize complex performance metrics into compelling narratives. You are comfortable presenting actionable insights, business reviews, and growth.
• Field-Ready Mobility & Engagement: An active, hands-on leader with a willingness to travel up to 30% within the assigned geographic footprint

Preferred Qualifications...

• Master's degree
• Proven track record of building positive relationships with clients and internal partners for mutual success
• Demonstrated strength in data driven analytics and decision making
• Demonstrated experience successfully managing multiple dynamic priorities simultaneously

Opportunity to work with a dynamic team in a fast-paced, growth-oriented environment.
Access to professional development and career growth opportunities.
A collaborative and supportive work environment that values innovation and excellence.
Competitive salary and benefits package.

At T-ROC (The…