General Manager- Mesa

General Manager – Mesa

Location: USA – Mesa, 7232 E Elliot Rd

Division: Solutions

Time Type: Full Time

The General Manager of operations is a highly visible leadership role. This individual is responsible for overseeing the strategic direction, operation, compliance, and financial results for a designated operation. The GM will serve as a primary customer interface for all leadership decisions regarding proposal approval and contract negotiations. This role is the champion of overseeing local continuous improvement activities, LEAN practices, supply chain analysis, Six Sigma initiatives, and ISO activities.

The GM will also develop marketing plans and assist in growing new business. He/she will also ensure that the operation adheres to the overall corporate mission, vision, and core values while consistently meeting client and company expectations.

• Ensures systems and procedures are in place for managing operations, equipment, and products safely and profitably, in accordance with company policies.
• Leads operations to meet prescribed productivity and service goals and complies with terms outlined in the site operating agreement with the client.
• Sets goals to drive company Continuous Improvement efforts.
• Develops and maintains productive business relations with vendors, suppliers, and all business partners; ensures OSHA requirements and all Federal and State Law compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work.
• Develops and manages a system of controls to ensure service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.
• Partners with senior leadership to develop and recommend annual operating budget.
• Responsible for overall safety and security of operation.
• Develops team to achieve company and client objectives for the operation.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.
• Communicates the mission, vision, and core values to motivate direct reports.

Proactively develops plans and capital requests to ensure appropriate level of automation/technology to service the client. Ensures that necessary computer software and hardware are purchased in accordance with Corporate IT policies and guidelines. Remains knowledgeable regarding changes in hardware and software technology.

Acts as site‑level champion of client relationship management. Assures that client accounts receive the required level of operational and administrative support. Maintains appropriate contact with all functions and responds to requests when required. Coordinates and leads business reviews with appropriate client and company representatives for each reporting operation. Promotes a positive relationship with clients by providing excellent customer service.

Participates and assists Director and other company resources in planning new account strategies, prospecting for new opportunities, generating positive word of mouth, and participations in the development of quoting rates.

Responsible for development of an annual operating budget. Develops and manages a system of controls to ensure that service levels and operational performance goals are met within prescribed cost, revenue, and profit parameters. Ensures that budgeting and pricing activities are in compliance with contract guidelines. Responsible for developing and maintaining contract pricing in a multi‑client environment.

Manages existing programs for maintaining company standards of sanitation, maintenance, security, housekeeping, safety and equipment including material handling equipment (MHE). Trains team members on any MHE. Keeps informed of relevant new technology and makes recommendations as applicable.

Achieves company goals in terms of injury frequency ratings (IFR) and other safety metrics by establishing a proactive and participative safety culture within the operations. Audits warehouse for compliance with safety,…