Senior Customer Support Manager — Lead high-growth SaaS team
Listed on 2026-10-07
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Management
Operations Management, IT Project Manager, Project & Program Management, Change Management
Ticket Manager is seeking a Senior Manager, Customer Support in Mesa, AZ to own day-to-day performance and operational effectiveness of our Support organization across general, enhanced, and premium/dedicated support. You will coach the team, manage escalations, and partner with Product and Engineering to resolve systemic issues.
This role requires 7-10+ years in customer support, a Bachelor's degree, and strong leadership in a SaaS environment;
Jira/Confluence experience is preferred.
Step into the Senior Customer Support Manager — Lead a high-growth SaaS team role at Ticket Manager in Mesa, AZ, United States and grow with us.
This is a great position to take on the Senior Customer Support Manager — Lead a high-growth SaaS team role at Ticket Manager.
As a Senior Customer Support Manager — Lead a high-growth SaaS team, you will play an important part at Ticket Manager in Mesa, AZ, United States.
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