Print and Engraving Team Lead

Do you see printing not just as production, but as a way to make everyday products unforgettable? Does the idea of bringing bold, beautiful designs to life excite you? Do you geek out over print quality, colour accuracy, and flawless finishes? If so, we want to talk!

You:

• Appreciate a good debate even with your boss
• Thrive in fast-paced change; take decisive action, and run with great ideas—even if they’re not yours
• Solutions-focused; figure out how to fix it instead of who is to blame
• Driven by curiosity; always learning, growing, and embracing discomfort for progress.
• Bring high energy to all your interactions
• Community-minded and driven to make an impact

We:

• Act with Impact; we work to protect and restore the environment while making sustainability cool.
• Encourage testing, learning, and growing—we love data-backed, creative decisions.
• Value intelligence, resourcefulness, and innovative thinking over rigid experience requirements.
• Embrace smart risk-taking; we move fast, take action, and aren’t afraid to fail forward.
• Believe that accountability drives success, so foster empowerment, not entitlement

Our Core Values:

• Commit to a culture that builds a strong COMMUNITY
• Embrace COURAGE by taking action despite uncertainty
• Live with Awareness and CONSCIOUSNESS of our choices

The Opportunity:

We are looking for a skilled and motivated Print and Engraving Team Lead to oversee our Case Decoration Team within our US manufacturing facility. This hands-on leadership role is responsible for the day-to-day execution of on-demand order fulfillment and production processes, including scheduling, quality control, file preparation, and machine maintenance. The ideal candidate brings a strong mix of creative software expertise, technical problem-solving, and team leadership to ensure operational excellence and product quality.

Managing your team to maximize capacity and minimize processing times will be the core focus, allowing Pela to execute timely launches and expand our product offering

This position is based full-time in Phoenix, Arizona, where Open Mind Developments has launched its first U.S.

-based manufacturing and fulfillment facility. To be eligible for this role, candidates must have valid U.S. work authorization at the time of application. Visa sponsorship is not available for this position.

Responsibilities:

• Lead and manage the Case Decoration team, ensuring on-demand orders are fulfilled efficiently, accurately, and on schedule
• Oversee daily operations including production, inspection, and machine operation
• Train and support team members on best practices and equipment use
• Manage and troubleshoot the Print Job Creator software to ensure timely availability of print files
• Prepare, edit, and test art files using Adobe Photoshop and Illustrator, following standardized templates and production guidelines.
• Set up new art designs for both custom and stock product runs.
• Operate printing & engraving machines while overseeing your team’s production.
• Help develop and implement Quality Assurance (QA) and Quality Control (QC) processes to maintain high product standards.
• Provide feedback on operational efficiencies and suggest improvements to production workflows.
• Create jigs and specialized manufacturing tools to support workflow optimization.
• Coordinate and carry out machine cleaning and preventive maintenance, including keeping detailed logs and schedules.
• Troubleshoot printing and laser machine issues and perform basic calibrations to ensure consistent and stable output.
• Maintain a safe, organized, and clean work environment.
• Communicate and collaborate effectively with multiple departments to ensure seamless operations.
• Share insights and improvements with leadership and relevant teams to enhance the overall production process.

Qualifications & Skills:

• Proficiency in Google Suite and Adobe design software
• Advanced knowledge of print and laser machines and their related software
• Excellent analytical skills with a sharp eye for detail and quality control
• Excellent communication skills for leading a team and collaborating across departments
• Results-oriented and process-driven
• Strong organizational and time management skills; able to juggle…