Quality Assurance Inspector

Ideal Candidate

The ideal candidate will be able to safely operate a light duty pickup truck in daily traffic, work in all types of outdoor weather conditions, and possess strong in-person customer service skills with the ability to self-manage workload and be a motivated team member.

A Quality Assurance (QA) Inspector is responsible for evaluating the quality of residential and commercial recycling and disposal practices through investigating and enforcing compliance with the City’s solid waste rules, regulations, policies, and recycling programs. The position receives and investigates complaints regarding the quality or deficiencies attributed to the disposal of refuse or recycling collection practices such as garbage spills, contaminated recycling bins and/or barrels, and drop-off center cleanliness.

The position communicates with customers regarding proper techniques for disposing refuse and recyclables, educates customers on solid waste programs, and assists in developing and presenting educational materials regarding departmental programs. A QA Inspector may be responsible for overseeing the City’s internal recycling programs and the Neighborhood Cleanup Program, as well as special event sites as needed. The QA Inspector performs related duties as required.

The QA Inspector will be required to work a rotating schedule which may include evening, early morning, holiday, and weekend work, as well as working at recycling exhibits, demonstrations at schools, fairs, trade shows, and other inspection activities.

This class is supervised by a Program Assistant or Solid Waste Business and Programs Administrator through meetings, reports, deadlines met, and end results achieved. The class is FLSA nonexempt.

All employees of the City of Mesa are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

• Graduation from high school or GED.
• Good (1-3 years) work experience involving frequent public contact in a service capacity.

• Must possess a valid Class D Arizona Driver’s License by hire or promotion date.

• Full-time public contact experience resolving various levels of customer concerns in person.
• Computer experience including word processing, email, and customer records management.
• Experience in the evaluation of quality services and/or proper processes, which may have been obtained in an environmental, solid waste, and/or recycling field.
• Experience investigating and resolving customer complaints.