Quality Analyst

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people’s lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation’s history – from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon.

We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way.

• Work with Contracts to review Requests for Proposals/Quotations and provide QC/QA plan to support customer requirements and provide quality direction for solicitations.
• Drive quality related policy deployment objectives for department including quality metrics. Progress toward quality goals including Warranty Failures and Out of Box (OOB) failures. Participate in efforts to improve metrics.
• Ensure all requirements from contracts and AS9100 are properly communicated and accomplished within assigned programs.
• Interface with customer personnel and facilitate the resolution of quality issues and concerns.
• Work with Operations to initiate effective containment, investigation, and countermeasure activities to prevent further defect outflow both in-house and to Customers.
• Lead investigation and liaison between internal functions and customers on technical diagnosis of root cause analysis and implementation of corrective actions with resolution of customer complaints or field failures, and developing solutions as appropriate to eliminate the recurrence of the issue.
• Oversee and support service part customer quality issues and warranty claims as necessary – working with the various departments on claims involving supplier or internal design issues.
• Collect information and research data related to quality specifications to comply with Customer requirements.
• Generate technical reports to capture investigation and to communicate issues to other departments.
• Utilize statistical methods and root cause problem solving in analyzing quality issues and quality standards.
• Provide input and recommendations for the identification and selection of improvement projects.
• Supplier visits may be required to support Customer development projects due to quality or delivery issues and / or root cause including countermeasure (sometimes short notice).
• Recommend test and inspection equipment as required to achieve quality goals.
• Represent the site to customers, quality system registrar on audits and supplied product quality-related issues.
• Monitor and drive improvements in supplier quality performance throughout the site as dictated through Strategy Deployment Goals and Objectives.

• 6 years of professional experience in Quality or Manufacturing environment. May consider Bachelor’s Degree plus 2 years of experience; or Master’s degree.
• Minimum 2 years of experience with quality tools and analysis in a manufacturing environment.
• Knowledge of various manufacturing processes: milling, turning, surface coatings, and electrical/mechanical assembly.
• Strong problem solving, presentation and technical writing skills.
• Knowledge of quality principles and tools (problem analysis, statistical tools, design of experiments, reliability, control charts and other quality methodologies).
• Strong verbal and written communication skills with internal / external customers.
• Ability to travel domestically and internationally as required.
• Basic PC skills including knowledge of MS Office products.

• ASQ CQA, CQE or Green Belt certification.
• Experience with TIPQA, Solumina, Costpoint or SAP.
• Experience working with DCMA or other government agencies.

Primary Level Salary Range: $65,500.00 - $98,300.00. This range is a general guideline; salary offers are based on scope of responsibilities, candidate experience, education, skills, and current market conditions. Employees may be eligible for overtime, shift differential, discretionary bonus, and long‑term incentives. Benefits include health insurance, life and disability insurance, savings plan, company‑paid holidays, and paid time off.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.