Product Readiness & Documentation Coordinator I

Description

HOURS:

Eight hour shift M-F within 6:00 am to 6:00 pm MST operating hours.

The Product Readiness & Documentation Coordinator 1 (PR & DC-1) ensures that every product release is thoroughly validated and clearly explained before it reaches customers. Using AI-assisted testing and documentation tools, this role bridges the gap between product development and end-user understanding - ensuring product releases function as intended and that customer facing documentation is accurate, complete, and available to support product use.

The Product Readiness & Documentation Coordinator works within the assigned product operations structure established by the Vice President overseeing that product unit and is responsible for coordinating quality validation and documentation workflows across the Synergy assigned product unit portfolio.

This role leverages AI-powered tools - including automated testing pipelines and documentation generation agents - to maintain product quality and keep user-facing content accurate and current at every release cycle. The PRDC focuses on coordinating AI-assisted testing and documentation processes rather than software development activities and will direct these tools with product expertise and judgment, reviewing outputs, identifying gaps, and ensuring both quality and documentation meet the organization’s standards.

The PRDC works closely with the assigned Product Unit, Development, QA, CRC, Implementation and Training teams to align release readiness checkpoints with documentation updates.

• Coordinate AI-assisted product testing workflows, directing automated test agents to validate features, regression scenarios, and release readiness across the Synergy product suite
• Maintain and continuously improve documentation libraries, using AI tools to generate, update, and synchronize user guides, ETN and release notes, QRGs, Videos and other help content with each product release
• Review and quality-check outputs from automated testing and documentation agents, applying product knowledge to identify gaps, inaccuracies, or coverage blind spots that require human judgment
• Partner with Product Managers and Development leads to understand upcoming releases and translate that knowledge into test coverage priorities and documentation update plans
• Serve as the readiness checkpoint before releases go live - confirming that both quality validation and user-facing documentation are complete and accurate
• Maintain organized records of test results, known issues, documentation versions, and release readiness status across all active product initiatives
• Collaborate with CRC, Implementation, and Training teams to ensure documentation is accessible, accurate, and useful for customers and internal staff
• Identify opportunities to expand or improve AI-assisted workflows, making enhancements to tooling, process, and coverage as the organization’s AI capabilities evolve
• Provide regular status updates on release readiness, documentation completion, and open quality issues to the manager and relevant stakeholders
• Other duties as assigned

* Knowledge:

• Familiarity with software product development and release cycles in a SaaS or K-12 ed-tech environment
• Working knowledge of software functionality and a demonstrated ability to learn complex software products, identify quality issues, and understand end-user workflows
• Experience utilizing AI-assisted tools (e.g., ChatGPT, Claude, or similar) to improve productivity, documentation quality, testing efficiency, and business processes
• Knowledge of K-12 education workflows, terminology, and customer needs preferred or the demonstrated ability to quickly acquire product and industry knowledge
• Proficiency with Microsoft Office Suite and familiarity with documentation platforms

* Skills:

• Exceptional written communication skills - able to produce clear, accurate, user-friendly documentation independently
• Demonstrated ability to develop, implement, and continuously improve Edupoint processes, documentation standards, and operational workflows
• Demonstrated initiative, sound judgement, persistence, and…