Retail Support Specialist

DSI is a leading sales enablement partner specializing in consumer and commercial sales within the indirect dealer space. We work closely with dealers, providing comprehensive support in sales management, product and offer training, marketing expertise, software solutions, and logistics. Known for our individualized service, robust product offerings, and efficient delivery systems, we focus on driving growth for our partners. With a nationwide team of Territory Managers, DSI is committed to empowering retailers and fostering successful business relationships.

This is a full-time Retail Support Specialist role located on-site in AZ and Utah. Responsibilities include providing exceptional customer service to retail partners, addressing inquiries, and resolving issues promptly. Additional tasks include assisting with inventory management, coordinating logistics, and supporting sales processes to enhance retail operations. The Retail Support Specialist will also ensure the timely and accurate delivery of products while maintaining effective communication with internal teams and external clients.

• Customer Service and Communication skills to address inquiries, resolve issues, and build strong relationships.
• Experience in Inventory Management and Logistics to effectively support operational processes.
• Sales Support and Administrative skills to successfully aid in sales processes and day-to-day retail operations.
• Strong Organizational and Problem-Solving skills to manage tasks efficiently and handle challenges effectively.
• Attention to detail, self-motivation, and the ability to work collaboratively as part of a team.
• Knowledge or experience in retail operations or sales enablement is a plus.
• Proficiency in relevant software tools and systems is preferred.
• High school diploma or GED required; a bachelor's degree or equivalent experience is beneficial.