EyeCare Advisor

Job Overview

Requisition

Store #: 00A986 Lens Crafters

Position:
Full-Time

Lens Crafters is a place for visionaries. We aim to pair state‑of‑the‑art technology with a truly personal approach to eye care. We believe quality care helps us see the joy in life, learn from the best, and innovate the future of optical care.

• Greets customers promptly (within 30 seconds) and answers the telephone within 3 rings in a friendly, courteous manner.
• Explains all required paperwork, tests, products and services to patients.
• Reviews prescriptions and patient information carefully, identifies special needs, and consults with the Optician, Managing Doctor or Retail Management when necessary.
• Displays patience and courtesy to indecisive or difficult customers and patients.
• Performs work accurately and thoroughly despite time pressure and high customer volume.
• Resolves unsatisfied customers quickly.
• Demonstrates knowledge of appointment‑booking, scheduling procedures and computer operation.
• Manages and files all patient records in an organized and efficient manner in accordance with HIPAA.
• Places contact‑lens orders, processes shipments and submits invoices for payment.
• Operates the POS system to input customer/patient and prescription information with accuracy.
• Collects proper payment and retains correct change for various transaction types following company security procedures.
• Explains “One‑Hour” processing and expected delivery times to customers.
• Maintains the appearance of the store and ensures visual displays follow company guidelines.
• Ensures a safe working environment for all associates and patients.
• Responds quickly to changes in store promotions with appropriate staff communications, graphics and point‑of‑purchase materials.
• Demonstrates product knowledge and accurately describes features and benefits of lenses and frames.
• Assists customers in selecting frames and lenses that best suit their vision, lifestyle and budget.
• Performs all pre‑examination testing with accuracy and explains measurements to patients.
• Provides coaching and guidance to patients on contact‑lens care and handling.
• Maintains and disinfects contact‑lens inventory and provides clinical support to the Optometrist as needed.

Basic Qualifications:

• High School graduate or equivalent.
• Strong customer‑service skills (internal and external).
• Knowledge of current fashion trends.
• Strong communicator and listener.
• Problem‑solving ability.
• Familiarity with cash register, computers and calculators.
• Organization skills.
• Sales skills.
• Strong basic math skills.
• Knowledge of office and store merchandise.

Preferred Qualifications:

• Previous experience in customer service, retail and/or optical.
• Strong interpersonal skills.

Compensation includes an hourly wage determined by geography, experience, qualifications, skills and local minimum wage requirements. Opportunities for a competitive bonus and/or commission plan are also available. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social condition, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law.

Native Americans in the US receive preference in accordance with Tribal Law.