Gas Station Customer Service Associate; Mesa, AZ

LOCATION: 6822

E. Williamsfield Rd. Mesa, AZ 85212

COMPENSATION: Starting $16.00

HOURS OF WORK: Full‑Time or Part‑Time, Hourly

FLSA STATUS: Non‑Exempt

SUPERVISORY: No

REPORTS TO: Store Manager

This position provides top quality, fast and friendly customer service; operates registers to scan, itemize and total customer purchases; accounts for all cash and inventories during shift; cleans service areas and stocks merchandise in accordance with the company policies, procedures, and standards.

• Customer Satisfaction:
  Provides excellent customer service in a courteous, friendly and attentive manner to ensure the customer has a pleasant shopping experience.
• Greets customers on entering the store and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Reports to work on time and follows the dress and appearance code.
• Ability to deal with customers, unanticipated problems or events using standard procedures.
• Store Condition:
  Maintains good overall store and property conditions by cleaning and performing a variety of general housekeeping duties such as: sweeping and mopping or cleaning floors and driveways; dusting and/or washing windows, counters, displays, food service areas and bathrooms; picking up and disposing of trash, litter or debris in store, parking lot and/or surrounding grounds; cleaning and checking equipment including coffee machine, refrigeration units, gas pumps, telephones;
  
  notifying the Store Manager of any equipment failure or maintenance/supply need.
• Merchandising:
  Stocks, fronts, rotates and/or culls store coolers, shelves, counters and food service areas displays to ensure freshness, appeal and easy customer access; prepares food items according to menus and recipes; maintains proper weights, holding times and temperatures; practices safe food handling procedures; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls, windows, and pump toppers;
  
  makes price changes on merchandise in accordance with Company price book or promotional planner; may monitor gasoline competition and reports findings to Store Manager.
• Sales Controls:
  Completes all sales in accordance with government regulations and Company standards by: verifying customer eligibility to purchase age‑restricted products and refusing to sell these products when appropriate (age‑restricted products include alcoholic beverages, tobacco products, etc.); entering all transactions at the time of purchase at the correct price by scanning or using the correct keys/codes, placing all payments collected in the register and making correct change;
  
  using appropriate equipment for specialty product sales such as money orders, credit cards, checks processing.
• Financial Controls:
  Keeps accurate cash, sales and inventory control records and accounts for variances; follows vendor check‑in procedures and accounts for merchandise received during vendor deliveries; notifies the Store Manager of any sales, cash, or operating discrepancy; follows Company guidelines for taking items for store use (such as cleaning supplies) or for product breakage or spoilage.
• Internal/External Controls:
  Follows all government laws, health and safety codes, food brand inspection standards, and the Company policies, procedures and standards that apply to the conduct of business; seeks guidance from Store Manager and/or appropriate management areas about legal questions or obligations.
• Security Controls:
  Reports all incidents including but not limited to employee or customer injuries, gas drive‑offs, theft, property damage, chemical release, or improper waste disposal to the Store Manager; reports any situation in which unsafe, unlawful, or unethical conduct is or might be occurring.
• Administrative Controls:
  Takes inventory (or readings) of stock to identify items to be reordered or replenished; keeps an accurate record of all shift and timekeeping paperwork.

• Prefer a candidate with a high school diploma or equivalent (GED).
• 6 months of experience working in a customer service‑oriented position.
• Must possess a valid AZ driver’s license.
• A satisfactory result obtained through a test for illegal drugs is a requirement of employment.
• Must acknowledge and agree to maintain a drug‑free workplace as a condition of employment.

• Possess strong customer service and professional etiquette skills.
• Reading, writing, basic math, and verbal communication skills required.
• Ability to multitask, be a self‑starter, and complete tasks in a timely manner.
• Ability to establish and maintain effective working relationships.
• Possess strong interpersonal and communication skills.
• Computer skills in the use of POS equipment.