Roving Technician

Roving Retail Technician

Mesa, AZ

Starting Pay: $19.80 per hour + unlimited sales bonus potential (employees earn on average $653/month additional).

A comprehensive benefits package including health, dental & vision insurance, paid time off, retirement plans, and employee discounts.

Access to ongoing training and professional development opportunities to elevate your career goals, including tuition reimbursement and opportunities for advancement across tech, sales, and leadership pathways.

• Travel daily between UBIF locations, up to a 30‑mile radius, using your own reliable vehicle to fill coverage gaps such as absences, high‑volume days, and special events.
• Maintain schedule flexibility and travel safely to designated stores as advised by your District Manager.
• Support the full repair workflow at each store you visit, including diagnostics, electronic repairs, meeting SLAs, job closings, and reducing bounce.
• Perform back‑of‑house tasks including inventory counts, parts ordering, buybacks, RMAs, and overall repair quality checks.
• Deliver exceptional front‑of‑house customer service, including greeting customers, helping diagnose issues, processing transactions, and keeping the store merchandised and organised.
• Recommend and sell Asurion’s Connected Home product using our Serve, Solve, Sell™ technique, helping customers protect and get more from their tech.
• Share best practices and observations across stores to help drive district alignment and consistency and inform process improvement opportunities.
• This is a full‑time role requiring travel up to 100% of the time.

• High school diploma or equivalent GED.
• Valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Ability to drive your own vehicle up to 30 miles (store to store).
• Willingness to undergo background and drug screening.
• Ability to lift or move items weighing 50+ lbs.
• 1+ years of customer service/retail sales experience.
• 6+ months of experience with product service support and technology repair.
• Passion for all types of technology and motivation to learn repairs quickly through hands‑on training.
• A team‑oriented, self‑motivated communicator comfortable working in a variety of environments.
• Ability to translate tech issues into clear, friendly explanations and manage shifting priorities in a fast‑paced retail repair setting.

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.