Business Development Representative - Enterprise West

locations

Arizona, USA Colorado, USAtime type

Full time posted on Posted Yesterday job requisition idJR
111234

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position:
Business Development Representative – Enterprise West As a Business Development Representative, you will play a critical role in driving pipeline growth across strategic Enterprise West accounts. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments.

You will focus on new logo acquisition, customer expansion, cross-sell, and upsell opportunities across the Enterprise West territory. Partnering closely with Account Executives and cross-functional teams, you will execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with territory growth objectives.

What You'll Do:

Drive strategic outbound prospecting across Enterprise West accounts — including new logo prospecting and customer expansion through cross-sell and upsell — using multi-channel approaches (calls, email, Linked In, events, and campaigns)
Conduct in-depth account and market research to identify high-value opportunities within both prospect and existing customer accounts

Identify, engage, and build relationships with senior decision-makers and influencers

Partner closely with Account Executives to develop and execute account-based strategies and territory plans for both new logo and customer expansion plays

Leverage existing customer intelligence to uncover expansion opportunities and support account growth strategies

Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities

Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes

Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies

Consistently generate qualified pipeline aligned with territory revenue targets

Maintain accurate pipeline management, activity tracking, and reporting in Salesforce Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates

What You Bring:

1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments

Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results

Strong understanding of the Enterprise West territory

Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations

Strong business acumen, curiosity, and strategic thinking

Excellent communication, organization, and time-management skills

Experience with Salesforce, Linked In Sales Navigator, and modern sales engagement tools

Why Genesys:

Join a global leader in Customer Experience (CX) and cloud technology

Be part of a high-performing Enterprise West team with strong market opportunity

Competitive compensation with performance-based incentives

Clear career progression within a global sales organization

Collaborative, diverse, and inclusive team environment

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations…