Retail Sales Associate

Company: Cox Communications, Inc.

Job Family Group: Sales

Job Profile: Solutions Specialist Mobile - CCI

Management Level: Individual Contributor

Flexible Work Option: No remote option; must work at a specified Cox location

Travel %: No

Work Shift: Day

Compensation: Hourly pay rate $15.29 - $22.88/hour; eligible for annual incentive/commission target $15,348.00.

Ever stepped into a retail store and had a phenomenal customer service experience? Felt great, didn’t it? How would you like to be responsible for creating those experiences with the potential of earning $51,072 per year? Well, we can help make that happen. Cox Communications is looking for a Retail Sales Associate who creates those experiences; someone who connects easily with others and can drive sales while making customers feel special.

This role requires you to follow the retail routine of working some evenings, weekends, and holidays. You’ll also need to be comfortable reporting to your Store Manager, as well as taking guidance from the Assistant Store Manager and other team specialists.

• Explain and demonstrate product capabilities and offer suggestions based on customer wants and needs.
• Meet or exceed targets regarding customer experience, sales, and retention.
• Assist with opening/closing of one of our store retail environments.
• Properly handle cash.
• Engage in workshops, special events, and product demos.
• Support fellow sales agents when needed.
• Continuously expand knowledge of current Cox products as well as competitor product offerings by participating in regular training classes.
• May be required to work in other locations in the same geographical area.

Variable targeted total compensation of $51,072 (~$24.55/hr). High earners (top 10%) reach an average annual compensation of just over $66,099 ($31.78/hr). Targeted total compensation may vary based on factors including location, candidate experience level, and successful completion of minimum sales targets.

Compensation includes a full-time hourly base rate of $17.18/hr. plus monthly targeted commissions of $1,279. Employees also receive a ramp period of up to 2 months to adjust to commission earnings.

Competitive pay plus uncapped commission plan and other perks: 401k + company matching, comprehensive medical benefits, free Internet and other Cox discounted services, tuition reimbursement, adoption assistance, paid time off for volunteering, childcare and eldercare resources, pet insurance, and more.

• HS diploma/GED or up to 2 years of relevant work experience.
• Ability to meet established sales, retention, and customer experience targets.
• Strong interpersonal and communication skills to effectively sell products using a consultative, solutions-based approach and influence customer decisions.
• Ability to build relationships and adapt to a diverse customer base.
• Ability to multi-task and prioritize in a service-oriented, fast-paced team environment.
• Ability to be mobile within the store for long periods of time to greet customers and demonstrate products and services.
• Computer literacy with an aptitude for learning communication products, services, and accessories.
• Willingness to work a flexible schedule which includes weekends, evenings, and holidays.
• Ability to lift 25-50 pounds to help manage stock room inventory.

• Some college experience with a focus in sales, business and/or management.
• One year of experience in related field (Sales, Retail Sales, Service Industry, etc.).
• Experience selling Wireless/Mobile products.
• Fluency in Spanish, both written and spoken.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays each year. Additional paid time off includes bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Health care insurance (medical, dental, vision), retirement planning (401(k)), paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the…