Customer Service Representative

Location

Horizon Mesa, AZ - H110, 201 W. Juanita Ave, Mesa, Arizona - 85210

$20-$22/hr and up to $2,500 through our performance bonuses in the summer.

Horizon Distributors, Inc. (Horizon) is a wholly owned subsidiary of POOLCORP – the world’s largest publicly traded distributor of swimming pool, landscaping and outdoor living products – which employs over 6,000 team members in more than 445 sales centers worldwide. Horizon operates 90 of those sales centers across the U.S., and is a leading distributor of landscape and irrigation products with a focus on serving the needs of professional landscape contractors.

With more than 60 years of industry experience, Horizon prides itself on offering the convenience and buying power of a national company with the personalized service and attention to detail of a local store.

• Group medical, prescription, dental, vision and life insurance
• 401(k) with company match
• Employee stock purchase program
• Seasonal sales and rewards programs
• Employee Assistance Program
• Exclusive vendor discounts offered to POOLCORP / Horizon employees

Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses by sharing product knowledge, providing recommendations that improve their bottom line, demonstrating exceptional service and always radiating a positive attitude. The CSR is the face of the sales center and the customers’ primary point of contact for walk‑ins, phone orders and will‑call service.

• Eagerly greets walk‑in and phone customers, and listens to understand their needs and challenges.
• Treats customers as business partners
  , recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
• Collaborates with team members and utilizes all company resources to sell Horizon’s value and provide the best service and experience possible.
• Prepares sales orders and assists customers in selecting and loading merchandise.
• Makes follow‑up calls to potential and existing customers to introduce opportunities and solicit additional business.
• Resolves customer complaints professionally and in a timely manner.
• Maintains a clean, well‑organized, well‑stocked sales center.
• Assists in receiving, shipping, and general warehouse duties.
• Other duties as assigned.

• Strong customer‑service attitude.
• Self‑motivated and detail‑oriented personality.
• Thrives in a fast‑paced environment focused on serving business owners with urgent needs.
• Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
• A cooperative, dependable team player.
• Good computer and record‑keeping skills, and aptitude to learn ever‑evolving systems, programs, handheld technology and processes.
• Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
• Possess or obtain forklift certification.
• Must be 18 years of age or older to apply.

• High school diploma or GED.
• Bilingual (English/Spanish) a plus.
• Irrigation experience is a huge plus and knowledge in other landscape products is helpful.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support them in the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre‑employment drug testing and background verifications before employment is finalized. This position is considered “safety‑sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.

Poolcorp, including all its subsidiaries, is a drug‑free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.