E-Commerce Manager - Chevy Mesa

The e-Commerce Sales Manager has the opportunity to lead a sales team to create an exceptional experience for customers. This role is responsible for selecting, training, coaching, developing and retaining the very best e-Commerce Sales Associates for the store and driving a high-level of performance among the sales team to increase market share, achieve targeted unit sales and profit margins while delighting every Customer along the way.

At Auto Nation, innovation drives everything we do—from automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we’re looking for leaders who are ready to shape the future of automotive retail.

• National scale with entrepreneurial spirit

• Inclusive culture and diverse leadership

• Competitive compensation and benefits

• Opportunities to make a real impact

• Our values and culture

• Proven leadership experience

• Strategic thinking and execution skills

• Passion for innovation and people development

Explore leadership opportunities at Auto Nation today.

• Leading yourself and the team in a way that supports Auto Nation’s Vision and Mission

• Setting a clear vision and goals for the sales team to achieve targeted performance in new and used vehicle sales and profit

• Engaging and motivating the team to achieve key goals, performance expectations and Auto Nation best practice processes

• Driving the business through a high-level of involvement in the day-to-day operations

• Ensuring that e-leads are handled timely, answering questions, providing information and ideally setting an appointment for a visit to the store

• Manage the follow-up with e-leads to assist them as needed through their research phase until ready for a vehicle purchase

• Ensure Customers are transitioned effectively from phone and internet contact to their in-store experience

• Managing the negotiation process with Sales Associates ensuring that customers understand their vehicle purchase options and pricing

• Appraising vehicles for trade

• Managing all three areas of customer traffic:
  Showroom, E-Commerce, and Phones

• Partnering with General Manager and/or General Sales Manager to plan and manage new and used vehicle inventory

• Assisting in managing controllable expense elements for the New and Used Vehicle Departments

• Analyzing the business to determine shortfalls and developing action plans to improve performance

• The performance of a Sales Manager is measured by achieving:

• Targeted e-lead conversions to appointments

• Targeted unit sales and gross profit

• Targeted Associate retention

• Targeted Customer Satisfaction Index

• High School diploma or equivalent

• Proven success in eCommerce automotive sales

• Proven leadership ability to mentor and train others

• Ability to set and achieve targeted goals

• Ability to drive an exceptional Customer experience

• Demonstrated communication and interpersonal skills

• Organization and follow-up skills

• Experience and desire to work with technology

• Valid in-state driver’s license and have and maintain an acceptable, safe driving record

• Our Sales Managers have a few options for career growth and development after success in this role. Opportunities may include:

• Used Vehicle Manager

• Financial Services Director

• Competitive compensation and 401k matching

• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and Auto Gear

• Access amazing deals and discounts through You Decide, a website with offers from top providers and retailers

• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

Auto Nation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions…