Sales Support​/Customer Account Coordinator

Sales Support/Customer Account Coordinator

The Sales Support/Customer Account Coordinator provides disciplined administrative and customer-service support for the company's sales and account-management activities. The position is responsible for accurate order entry, timely order acknowledgements and shipment communication, document management, and dependable follow-through on customer requests. This is intended to be a developmental role for an individual who can master the fundamentals of customer and order support, build knowledge of products and manufacturing capabilities, and demonstrate the judgment, communication skills, and commercial aptitude needed to progress toward a Sales Account Manager position.

Will report to the Senior VP of Sales and support one Sales Account Manager

• Enter customer purchase orders and related information accurately and promptly into the ERP system.
• Review orders for completeness and identify discrepancies involving part number, revision, quantity, price, delivery date, terms, or required documentation.
• Coordinate questions or exceptions with the Sales Account Manager and appropriate internal functions before order acceptance.
• Prepare and send accurate order acknowledgements to customers and maintain supporting records.
• Update order information when approved changes occur and ensure the system reflects current customer commitments.

• Send shipment notifications, tracking details, packing documents, and other required information to customers.
• Provide timely, professional responses to routine order-status and documentation requests using verified information.
• Coordinate with Planning, Shipping, Quality, Operations, and the Sales Account Manager to confirm order and shipment status.
• Escalate delivery risks, conflicting information, customer dissatisfaction, or issues requiring commercial judgment.

• Upload and maintain customer purchase orders, acknowledgements, correspondence, forecasts, drawings, specifications, and related records in the appropriate systems.
• Follow document-control, contract-review, record-retention, and quality-system requirements.
• Maintain accurate customer contacts, account information, order notes, and action items in ERP, CRM, and shared systems.
• Support data cleanup and process improvements that increase accuracy, visibility, and response time.

• Participate in the contract-review process for customer purchase orders, releases, amendments, and related commercial documents.
• Compare customer requirements with company's quotation, approved terms and conditions, pricing, lead time, payment terms, and documented exceptions.
• Identify discrepancies, missing information, unusual customer requirements, or changes from prior agreements and route them to the appropriate owner for review and approval.
• Document contract-review inputs, decisions, exceptions, and approvals in accordance with established process.
• Do not communicate or accept unapproved pricing, delivery commitments, terms, warranties, or other commercial obligations.

• Receive and organize requests for quotation, ensuring drawings, specifications, quantities, forecasts, delivery requirements, and other required inputs are complete.
• Coordinate quotation inputs with Engineering, Operations, Planning, Purchasing, Quality, Finance, and the Sales Account Manager.
• Prepare routine quotations and quotation revisions using approved templates, cost inputs, pricing guidance, terms, and delegated authority.
• Support pricing reviews by compiling historical pricing, customer demand, material or outside-service changes, minimum…