Security Dispatch Operator

Security Dispatch Operator page is loaded## Security Dispatch Operator locations:
Banner Health Corp Mesa (525 W Brown Rd) time type:
Full time posted on:
Posted Todayjob requisition :
R4432207
** Primary City/State:
** Mesa, Arizona
** Department Name:
** Security Special Ops Div-Corp
*
* Work Shift:

** Varied
* * Job Category:
** Facilities, Environmental Services, and Culinary Health care is full of possibilities. Security Services play a pivotal role in the safety and security of patients, visitors, and staff at Banner Health. Apply today! This opportunity could be just what you’re looking for.

Banner Health was recognized on Becker's Healthcare 2025 list of 150+ top places to work in healthcare. This recognition highlights our commitment to supporting team members through comprehensive benefits, opportunities for both personal and professional growth, inclusive and empowering work environments, and resources that promote a healthy work-life balance.

As a full-time Security Dispatch Operator at our Banner Health Corporate Center in Mesa, you will be responsible for a multitude of tasks, responding to incoming calls from internal and external customers for security assistance requests for multiple Banner hospitals and ambulatory centers. You will assist in maintaining communications with Security Officers on a computerized radio system and processing emergency alarms that come in.

This position operates Wednesday 11:45 – 1745 and Thursday – Saturday 0545 – 1745.Your pay and benefits are important components of your journey at Banner Health. This opportunity includes the option to participate in a variety of health, financial, and security benefits.

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

POSITION SUMMARY  This position coordinates all emergency and non-emergency calls for responses for all assigned sites where security personnel and/or security systems are located to include all Banner facilities. Monitors cameras and emergency telephones for all assigned locations, dispatching company or local services as needed.
CORE FUNCTIONS  
1. Acts as first point of contact to receive, screen, and prioritize all emergency and non-emergency telephone calls for service from the public and staff requiring security, law enforcement, emergency medical service, or fire department response. Condenses large amounts of information into readable, sensibly typed remarks in a timely manner and can recall numerous acronyms and codes essential to appropriate call processing.

Operates a multi-line telephone console system. Determines and assigns the level of priority of the call and enter the data into a computer aided dispatch system for radio dispatch purposes. Asks vital questions and provides pre-arrival instructions for security response. Logs all call information and passes on radio dispatch needs to the radio operators.
2. Monitors access software for system wide valid access and invalid access alarms. Monitors the links for connectivity to the servers for all electronic access doors. Operates the access software for system wide door controls for unlocks, locks, and momentary access. Operates the cardholder functions for badge identification and report logs for vehicle identification. Troubleshoots servers, panels, connectivity or errors via Multiport software.
3. Performs facility lockdown either electronically or manually as is necessary. Coordinates with the Emergency Operations Center (EOC) to direct all security traffic. Monitors, retrieves, and processes all alarms via alarm software. Recognizes the alarms with tones and visual alerts. Retrieves alarm information by using multi-windows prompts. Processes the alarm from acknowledgement, dispatching, and clearing the alarm; whilst documenting the details regarding the…