Flex Relief Officer​/Security Control Room Officer, Mesa, AZ

Job Title

Flex Relief Officer / Flex Security Control Room Officer (Dual Role)

Location:

Mesa, AZ

Salary: $22.00 - $24.18 per hour

A current Arizona Guard Card is required.

• Acknowledge and greet all guests in a prompt and courteous manner.
• Verify credentials of incoming and outgoing individuals/vehicles.
• Assist in protecting others and equipment while enforcing policies and procedures.
• Monitor and detect any suspicious behavior to assist in preventing vandalism, theft, or other criminal behavior.
• Monitor surveillance cameras and alarms.
• Patrol the perimeter (interior/exterior) to identify potential safety and security risks.
• Warn violators of infractions such as loitering, smoking, or possession of prohibited items.
• Respond to calls of distress, alarms, or emergencies (fire, injuries, unauthorized individuals) by contacting local first responders.
• Identify and report any safety, security breaches, or unusual circumstances in a timely manner.
• Ensure accuracy and timely submission of required documentation (reports/documents).
• Ensure all rules/regulations are enforced and followed.
• Perform other duties determined by Management.

• Push/report all operational matters in real‑time directly to the SOC Manager.
• Provide excellent customer service to all parties encountered while on duty.
• Act on all customer‑service related calls and either resolve them personally or refer issues to the appropriate individuals; manage communications for emergency and non‑emergency calls for service, including phone and email workstations.
• Monitor email inboxes, work order service requests, and all communication devices; prioritize and process incoming information according to procedure.
• Responsible for establishing, maintaining, and reviewing schedules.
• Assist in the supervision and management of a team of security officers, including training, coaching, development, and support.
• Handle all escalated security issues or emergency situations appropriately; coordinate emergency incidents with the Security Team and notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.
• Acknowledge alarms and dispatch personnel as needed.
• Participate in regular training and scenario‑based security drills.
• Understand and execute emergency SOC protocols and general service SOC protocols.
• Perform SOC‑related projects and tasks as requested by the SOC Manager or Director of Operations.
• Compile daily SOC activities into daily shift reports; ensure detailed shift pass‑downs are issued and followed; compile monthly, quarterly, and annual SOC statistical data; author incident reports as described in SOC protocols.
• Perform other tasks and duties of a similar nature and scope as assigned.

• Valid AZ Security License mandatory
• Valid and clean driver's license
• High School Diploma
• Professional demeanor and appearance
• Proficient computer skills
• Ability to multitask and prioritize assigned tasks
• Strong verbal and written communication skills
• Minimum of one year of security experience
• Must pass pre‑employment screening (background and drug)
• Physical ability to perform occasional crouching, climbing stairs, sitting, standing, stooping, and walking for extended periods of time

• Insurance: medical, vision, and dental
• Short‑term disability
• Critical care/Hospital Indemnity
• Complimentary life insurance
• Pet insurance
• Legal assistance/guidance
• Identity theft protection
• Paid on‑the‑job training
• Paid time off
• Bi‑weekly pay
• Competitive compensation
• Career advancement opportunities
• Continuous learning opportunities through LMS
• Employee referral bonus program
• Employee assistance program (EAP)
• Employee recognition events
• Employee performance incentives/rewards
• Professional growth and development opportunities