Security & Fire Protection Services Emergency Dispatcher B

Security & Fire Protection Services Emergency Dispatcher B

Mesa, AZ | Position Type:
Associate - W2 | Shift: 1 | Positions Available: 3 | Job #: 217754

The Global Security Operation Center (GSOC) is a dynamic organization that serves as an emergency services and business communications hub within Security and Fire Operations, to improve the safety and security of people, property, information, and business operations worldwide. The highly skilled Emergency Dispatch team supports Security and Fire Operations (including Emergency Medical Services) and enables production across the domestic United States (US), delivering unique capability through exceptional talent.

The GSOC is a 24/7/365 operations center. This position requires the ability to work a rotating schedule and variable shifts, including night shifts, weekends, and holidays.

• Answer and enter emergency calls while simultaneously dispatching and monitoring multiple fire and security radio channels with moderate to high volume radio traffic.
• Provide approved Pre-Arrival Instructions according to policies and procedures.
• Make required and requested notifications.
• Work in a team environment.
• Support training and Standard Operating Procedures (SOP) formulation as needed.
• Candidate will be Emergency Medical Dispatch (EMD) trained in-house.
• Maintain excellent attendance.
• Provide excellent, empathetic customer service, and professionalism with all client interactions in a crisis communications center environment.
• Work under stressful situations in a collaborative team environment.
• Hear and understand multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD).
• Make critical decisions in real time.

• At least 1 year of experience working as an emergency dispatcher at an Emergency Communications Center (ECC)/Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection, or Emergency Medical Services.
• At least 1 year of experience multi-tasking in a critical/crisis oriented, team environment.
• Experience using Microsoft Office Applications (Word, Excel, PowerPoint).
• Experience with the position responsibilities of this position.

• Bachelor's degree or equivalent work or military experience.

Education/experience typically acquired through basic education (e.g., High School diploma/GED) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g., vocational school/Associate).

Benefits vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and Daily Pay (in some locations). For a full description of benefits available to you, speak with your recruiter.

Minimum Security Clearance:
None.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.

We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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